2023年6月24日发(作者：)

国开电大商务英语4单元自测1-8参考答案

本课程题目随机请使用ctrl+F搜索题目

1.—__________________?

—Sure, no problem. First, go see Cindy and tell her where

you're going and when.

A. Will the company reimburse everything

B. Will I use the card for everything

C. Can you fill me in

【答案】：Can you fill me in

2.—Hey Kyle, guess what! The boss is sending me to Europe

for a marketing seminar next month. —__________________You've

been itching to go on a business trip for months.

A. I am sorry to hear that.

B. Great! You must be happy.

C. So what?

【答案】：Great! You must be happy.

can download and print off the ____________ online.

A. from

B. form

C. formal

【答案】：form

used to ____________ cash advances.

A. had

B. having

C. have

【答案】：have

of the banks and travel services in the western

countries provide convenience for the travellers by issuing

traveller's ____________. A. checks

B. cash

C. credit cards

【答案】：checks

6.

完形填空：选择正确答案，补全文章（每题10分）。

How to Schedule Your Visa Appointment

Payment can be made with a UnionPay debit card or in cash.

You can

directly through the website, the Call Center, or at a Citic

bank ATM. If paying at a Citic bank branch, you can pay with a

UnionPay

or with cash. If you prefer to pay in cash, the appointment

website will produce a bank deposit

slip

on the type of appointment for which you have registered;

the deposit slip will indicate how much you must pay. You must

print this bank

, log off the appointment site, proceed to a local Citic bank

branch, present the bank deposit slip, pay the requested amount,

obtain an original bank receipt for the transaction, log back into

the

, and enter the bank receipt confirmation number into the

requested field.

【答案】：B. pay；C. debit card；A. based；C. deposit slip；A. appointment site

7.—__________________?

—I expect to depart for Frankfurt on Sunday, September 1st,

any time after 13:00 pm.

A. How would you like to go B. Where shall I make hotel reservation

C. When do you plan to leave

【答案】：When do you plan to leave

8.—__________________?

—Yes, business class.

A. Will you fly business class

B. When do you plan to leave

C. Where shall I make hotel reservation

【答案】：Will you fly business class

ler's checks are generally ____________ small face value.

A. at

B. on

C. of

【答案】：of

you are intending ____________ just one Schengen

country, you will need to apply for the Schengen visa directly with

the embassy or consulate of that particular country.

A. to visit

B. visiting

C. visited

【答案】：to visit

____________ an open return flight from Barcelona to

Frankfurt.

A. paper

B. text

C. book

【答案】：book

12.

翻译：为句子选择正确的翻译（每题10分）。

1. Can you fill me in? A. 你能替代我一下吗？

B. 你能为我填写吗？

C. 你能向我详细介绍一下吗？

2. Not all restaurants accept the card.

A. 所有酒店都不接受此卡。

B. 并非所有酒店都接受此卡。

C. 所有酒店接受的不是此卡。

3. We used to have cash advances.

A. 我们以前是预支现金。

B. 我们使用已有的现金。

C. 我们习惯了预支现金。

4. Let me know how you like living out of a suitcase.

A. 到时候告诉我没有旅行包你是怎么活下来的。

B. 到时候告诉我你是怎么带着旅行包生活的。

C. 到时候告诉我你怎么那么喜欢带着旅行包生活。

5. It is very profitable for the issuing offices to finance the

funds they collect by issuing traveller’s checks.

A. 对发行机构来说，发行旅行支票提供融资便利是有利可图的。

B. 对发行机构来说，融资有利可图，他们征集资金，发行旅行支票。

C. 对发行机构来说，征集资金，发行旅行支票，融资等，都是有利可图的。

【答案】：C；B；A；B；A

13.—How would you like to go?

—__________________.

A. I'll get in touch with the railroad

B. I'd like to fly to Frankfurt for a stay of two days

C. I expect to depart for Frankfurt on Sunday, September 1st

【答案】：I'd like to fly to Frankfurt for a stay of two days

things have _________ , the person you're talking to will want to know the reasons.

A. got up

B. gone wrong

C. turned down

【答案】：gone wrong

you fill me ____________ ? I need some detailed

information.

A. in

B. up

C. out

【答案】：in

16.____________ behalf of Vancouver C&S Int'l Trade Corp., I

am pleased to invite you and your colleagues to visit us.

A. For

B. On

C. In

【答案】：On

lers, when ____________ the checks, have to sign the

checks in the presence of the bank or service clerks.

A. buy

B. buying

C. to buy

【答案】：buying

18.

阅读理解：根据文章内容，完成选择题（每题10分）。

Schengen Visa Application Steps

Identify the country or countries you will be travelling to. It

is particularly important to know which countries you are

travelling to because it determines where and how you are going

to send your application. ●If you are intending to visit just one Schengen country, you

will need to apply for the Schengen visa directly with the embassy

or consulate of that particular country.

●If you are intending to visit two or more Schengen countries,

your application must be

sent to the embassy or consulate of the country that shall be

your main destination.

●If you are intending to visit several Schengen countries, but

do not have a main

destination, you should apply for the visa at the embassy or

consulate of the first Schengen country on your travel itinerary.

Fill out an application form beforehand to obtain a Schengen

visa. You can download and

print off the form online.

Prepare all the requirements for your Schengen visa

application. Depending on the consulate or embassy, you are

required to show the following documents:

● A valid national passport

●Evidence showing the purpose of your trip (e.g. hotel

reservations)

●Proof of medical insurance

● A round-trip travel ticket

●Proof of funds

Check the processing time to ensure you get your Schengen

visa on time. The processing time varies per embassy, so it is

important to take the processing time into account when

planning your trip.

1. This passage is mainly about

.

A. what is a Schengen visa B. who can apply for a Schengen visa

C. how to apply for a Schengen visa

2. If you are intending to visit two or more Schengen

countries, you will need to send your application

.

A. to the embassy or consulate of the country that shall be

your main destination

B. directly with the embassy or consulate of that particular

country

C. to the embassy or consulate of the first Schengen country

on your travel itinerary

3. You can download and print off the form

.

A. via your phone

B. on the Internet

C. by your friends

4. You are required to show the following documents EXCEPT

.

A. a round-trip travel ticket

B. a valid national passport

C. a birth certificate

5. The processing time is

per embassy.

A. different

B. the same

C. similar

【答案】：C；A；B；C；A

19.—How do you calculate the fee if we ask you to move the

office furniture?

—_________________. A. We can give you a 10% discount

B. Sorry, we are not available these days

C. The cost depends on the floor to move to, the distance

between two places and the amount of the furniture to move

【答案】：The cost depends on the floor to move to, the

distance between two places and the amount of the furniture to

move

processing time ____________ per embassy.

A. various

B. variety

C. varies

【答案】：varies

21.—What is the distance between the new building and

your office?

—_________________.

A. It is near to the bus stop

B. It is about 15 kilometers

C. It is very close

【答案】：It is about 15 kilometers

22.

阅读理解：根据文章内容，判断正误（每题10分）。

Traveller’s Check

Many of the banks and travel services in western provide a

convenience for travellers by issuing traveller's checks. Travellers,

when buying the checks, have to sign the checks in the

presence of the bank or service clerks. During the trip,

travellers can cash the checks from the agencies of the bank or

the travel service whenever they need after their counter-signatures are recognized. A lot of travellers like to buy these

checks as they don't have to take along much cash and worry about counterfeit signatures. The agencies will get back the

money they have paid by sending the checks to the issuing

offices.

Traveller's checks are generally of small face value, such as

ten or twenty dollars, or five or ten pounds, for miscellaneous

payments. There is no time limit for their circulation period. It is

very profitable for the issuing offices to finance the funds they

collect by issuing traveller's checks because they not only receive

a service charge from the check buyers, but they also don't need

to pay any interest no matter how long the checks remain in

circulation before clearing. This is why banks and travel services

are willing to provide this convenience.

1. It is convenient for the travellers to travel around the world

as many banks and travel services issue travellers' checks.

2. There are no signatures of travellers who have bought the

checks.

3. Quite a few travellers like to buy the checks.

4. Travellers do not worry about the circulation period of the

checks as there is no time limit for it.

5. Banks and travel services are reluctant to provide

travellers'checks.

【答案】：T；F；T；T；F

ers won't find store clerks sitting around _________ .

A. watching TV or playing cards

B. to watch TV or play cards

C. watching TV or to play cards

【答案】：watching TV or playing cards

customer service representative will often allow

customers to exchange the product they bought or return it for

a full _________ . A. compensation

B. repay

C. refund

【答案】：refund

25.

阅读理解：根据文章内容，把每一段和其所谈论的话题相匹配（每题10分）。

Customer Service

1. The American idea of customer service is to make each

customer the center of attention. And wherever you go, good

customer service means making customers feel special.

2. When customers get to a store, they are treated as

honored guests. Customers don’t usually find store clerks

sitting around watching TV or playing cards. Instead, the clerks

greet them warmly and offer to help them find what they want.

Customers usually don’t have to ask how much items cost, since

prices are clearly marked.

3. When customers are ready to checkout, they can go to the

nearest and shortest checkout lane. Good stores open new

checkout lanes when the line ups get too long. Some even offer

express lanes for customers with 10 items or less. After they pay

for their purchases, customers receive a smile and a warm

“thank you and have a nice day”from the clerk.

4. In America, customer service continues long after the sale.

Many products come with a money-back guarantee. Expensive

items like cars, computers or stereos often have a warranty that

ensures trouble-free use for a period of a year or more.

Advertisements regularly include the motto, “Your satisfaction

is guaranteed”. So if there is a problem with the product,

customers can take it back. The customer service representative will often allow them to exchange the item

or return it for a full refund.

5. Customer service in America grows out of the belief that

“the customer is always right”. If a person receives poor service

from a store, he probably will avoid shopping there in the future.

On the other hand, customers often remain loyal to a business

that has excellent service even if their prices are high.

【答案】：B. the American idea of customer service；D.

honored guest；E. checkout service；A. satisfaction guaranteed；C. customer loyalty

26.—Hello, is that Sail Moving Company?

—_________________?

A. Yes, this is Jack speaking. Thanks for calling. What can we

do for you

B. Yes, I'm Jack. Thanks for calling. What can we do for you

C. Yes, speaking. What can I do for you

【答案】：Yes, this is Jack speaking. Thanks for calling. What

can we do for you

27.—The client said he had to send a monitor back three

times before the problem was solved.

Do you have a reason for this?

—_________________.

A. Well, I wonder whether the recent layoffs are affecting the

quality of our customer service

B. What do you think? But I have no idea

C. That's the client's own problem, I guess

【答案】：Well, I wonder whether the recent layoffs are

affecting the quality of our customer service

28._________ the situation may be, make sure that you don't

leave your customer with an unanswered question. A. Whatever

B. Whenever

C. However

【答案】：Whatever

stores even offer _________ lanes for customers with

10 items or less to checkout quickly.

A. expire

B. express

C. exact

【答案】：express

any of the articles are damaged during move, you may

make a _________ for compensation with our company.

A. request

B. demand

C. claim

【答案】：claim

31.

完形填空：选择正确答案，补全文章（每题10分）。

Customer service is the service or care that a consumer

receives before, during and after a purchase. It's one of the

factors that come in to play when a consumer is determining

buying value, the other is the quality of the product or service

that is being

.

Consumers often must encounter an experience to not only

be a satisfied customer, but a loyal customer. Customer service is

a part of that experience.

Top notch service will create

and a returning customer, which is what we all must strive for.

Excellent customer service is to businesses today. It's a component that is often missing,

unfortunately. How do you provide great customer service?

Always make your customer a

. Greet them in a friendly manner, whether that be via

telephone, email or in person.

Let them know you are there to help and that you will take

care of them, not only before the sale

but after as well. After all, in a thriving business customers

are not

; it's a requirement for businesses to survive.

选自：/doc/,/od/plantutorialsandsamples/a/

【答案】：D. offered；E. loyalty；A. vital；C. priority；B.

optional

32.—What does the customer's complaint say?

—_________________.

A. He says he will write us a thank-you letter

B. He says he hasn't gotten back the monitor for repairs

C. He wants to know whether we could give him a discount

【答案】：He says he hasn't gotten back the monitor for

repairs

might be acceptable ______ you handle the insurance

fees.

A. if

B. whether

C. even if

【答案】：if

g your customers in the eye shows that we are

listening to them and hearing _________ . A. why are they saying

B. how are they saying

C. what they are saying

【答案】：what they are saying

American idea of customer service is _________ each

customer the center of attention.

A. made

B. to make

C. make

【答案】：to make

of the customers' complaints seem _________ .

A. inacceptable

B. unacceptable

C. unaccepted

【答案】：unacceptable

37.

翻译：为句子选择正确的翻译（每题10分）。

1. The American idea of custom service is to make each

customer the center of attention.

A. 美式客服理念认为每位客户都是关注的焦点。

B. 美国的客户都有以自己为中心的想法。

C. 美国的客户服务人员都有以客户为中心的想法。

2. Many products come with a money-back guarantee.

A. 许多产品都要先付款得以保障。

B. 许多产品都有退款承诺。

C. 许多产品都要退款。

3. Make sure to look your customers in the eye.

A.确保要把顾客像眼睛一样珍视。

B.确保把顾客看在眼睛里。

C.确保要直视顾客的眼睛。 4. Always look for ways to go above and beyond the

expectations of your customers.

A. 一定要想方设法，超越顾客的期望。

B. 一定要寻求在顾客期待之外的想法。

C. 总是要寻找达到顾客期望的方法。

5. The worst thing is that you discovered at the last moment

there were missing parts in the order before shipment.

A. 最糟糕的事情是，在装船之前的最后时刻，你发现订单货物有遗漏。

B. 最糟糕的事情是到了最后一刻还没有装船。

C. 最糟糕的事情是在装船前的最后一刻，你有所发现。

【答案】：A；B；C；A；A

wanted to ______ a discussion on economics.

A. initiative

B. initiate

C. initial

【答案】：initiate

39.

阅读理解：根据文章内容，选择正确答案（每题10分）。

Emotions play an important part in the negotiation process,

although it is only in recent years that their effect is being studied.

Emotions have the potential to play either a positive or

negative role in negotiation. During negotiations, the

decision as to whether or not to settle rests

in part on emotional factors. Negative emotions can cause

intense and even irrational behavior,

and can cause conflicts and negotiations to break down, but

may be instrumental in attaining concessions. On the other hand,

positive emotions often facilitate reaching an agreement and

help to maximize joint gains, but can also be instrumental in attaining concessions. Positive and negative discrete emotions

can be strategically displayed to influence task and relational

outcomes and may play out differently across cultural boundaries.

1. Emotions play an important role during the negotiation,

although their effect is being studied

just

.

A. at the beginning of negotiation practice

B. during the negotiation process

C. not long before

2. Negative emotions may

make concessions.

A. be helpful to

B. be harmful to

C. be nothing to

3. During negotiations, the decision as to whether or not to

settle depends in part on emotional factors.

A. totally

B. to some extend

C. completely not

4. Attaining concessions can be done

.

A. only by negative emotions

B. only by positive emotions

C. by both negative and positive emotions

5. In different cultures, negotiators should use

strategies to show positive and negative emotions.

A. the same

B. different

C. no 【答案】：C；A；B；C；B

ers often remain _________ to a business that has

excellent service even if their prices are high.

A. loyal

B. loyally

C. loyalty

【答案】：loyal

gh he has sought to find a peaceful _____, he is

facing more pressure from his business rivals.

A. solute

B. solve

C. solution

【答案】：solution

42.

阅读理解：根据文章内容，判断正误（每题10分）。

The Feel Good Factor in Customer Service

A challenge in working in customer service is to ensure that

you have focused your attention

on the right key areas, measured by the right Key

Performance Indicator (KPI). One of the most important aspects

of a customer service KPI is what is often referred to as the “Feel

Good Factor”. Basically the goal is not only to help the customer

have a good experience, but to offer

an experience that exceeds expectations. Several key points

are listed as follows: Know what products/service you are offering

from back to front. In other words, be an information expert. It is

okay to say “I don’t know”, but it should always be followed

up by “but let me find out”or possibly “but this person will be

able to assist you”. Whatever the situation may be, make sure

that you don’t leave your customer with an unanswered question.

Most of the communication that you relay to others is done

through body language. If you

have negative body language when you communicate with

others, it shows that you don't care.

Two of the most important aspects of positive body

language are smiling and eye contact. Make sure to look your

customers in the eye. It shows that we are listening to them and

hearing what

they are saying. And of course smiling is more inviting than

a blank look or frown.

Nothing surprises your customers more than an employee

going the extra mile to help them. Always look for ways to go

above and beyond the expectations of your customers. In doing

so, it helps them to know that you care and it will leave them with

the “Feel Good Factor”that you are searching for.

1. The goal of customer service is to give customers an

experience that meets their expectations.

2. Leave your customer with an unanswered question is

unacceptable.

3. Both positive body language and negative body language

are necessary in customer service.

4. Eye contact is one of the most important aspects of

positive body language.

5. The underlined “going the extra mile to help them”in

the last paragraph means “going a long way to help them”.

【答案】：F；T；F；T；F

43.—Could you be so kind as to turn down that rock “n”roll?

I'm preparing for tomorrow's meeting report.

—______________. A. It's none of you business

B. No, I don't think so

C. Sure. Sorry to disturb you

【答案】：Sure. Sorry to disturb you

44.—Okay then, so to confirm: a 6% discount but you pay all

the shipping and installation costs. —____________. I'll call you

tomorrow.

A. Sorry, it's not clear

B. That sounds all right

C. Sorry, we didn't discuss about that

【答案】：That sounds all right

45.—I'll also throw in the discount of 10% on your up front

deposit. What do you think about this suggestion?

—______________.

A. Ok, I think we've both have done our best for this

B. No, the suggestion is too bad

C. Ok, you will benefit more than us

【答案】：Ok, I think we've both have done our best for this

46.—Hello, this is Lucas Bowen. I'd like to order some

machines.

—___________. When do you need them?

A. Sorry, I am busy

B. No problem

C. No, you can do it online

【答案】：No problem

business，whatever you do, do not ____ illegal benefit.

A. chase

B. choose

C. challenge

【答案】：chase attract investors, the government has _____ its tax and

labor laws.

A. adapted

B. applied

C. adjusted

【答案】：adjusted

can't manage that ____ you pay for the installation.

A. if

B. until

C. unless

【答案】：unless

50.

完形填空：选择正确答案，补全文章（每题10分）。

Another example is reading non-verbal communication.

read the non-verbal communication of another person can

be a great asset in the

communication process. By being aware

different signs and expressions

a person gives verbally and non-verbally, a negotiator can

adjust his/her approach and the negotiation can go smoothly. If

, it may be helpful for negotiation partners to spend time

together in a comfortable atmosphere outside of the negotiation

room. Being familiar with another person helps you to

the differences between verbal and non-verbal

communication within the negotiation atmosphere.

【答案】：B. Being able to；A. of；B. that；C. possible；A.

sense

51.—I'll be away on a business trip. Would you mind signing

for my express delivery?

—________________. A. have no time

B. I'd rather not

C. I'd be happy to

【答案】：I'd be happy to

the same time, the negotiator keeps things secret ____

would limit his/her ability to negotiate.

A. who

B. what

C. that

【答案】：that

skill and ____ has got them on the sales team.

A. laziness

B. discourage

C. enthusiasm

【答案】：enthusiasm

the rest of the room ______ emotional, stay cool and

use logic to negotiate and close.

A. get

B. gets

C. got

【答案】：gets

55.

翻译：为句子选择正确的翻译（每题10分）。

1. By understanding how non-verbal communication works,

a negotiator must be able to understand the information the

other participants are giving out non-verbally.

A．通过理解非语言性交际如何起作用，谈判者一定能够理解其他参与者透露的非语言性信

息。

B．要理解非语言性交际如何运行，谈判者必须理解其他参与者给出的非语言性信息。

C. 通过理解非语言性交际是如何工作的，谈判者必需能够理解其他参与者非语言性地给出

的信息。

2. Look the person in the eye with honesty and respect.

A．用诚实和尊敬看待这个人。

B．诚实而尊敬地注视这个人。

C．诚实并尊敬地用眼看这个人。

3. If possible, it may be helpful for negotiation partners to

spend time together in a comfortable atmosphere outside of the

negotiation room.

A. 如果有可能，可以帮助谈判双方花时间一起在谈判室以外的舒适氛围中。

B. 如果有可能，让谈判双方花时间一起处于谈判室以外的舒适氛围，可能会有帮助的。

C. 如果有可能，谈判双方花时间一起在谈判室以外的舒适的环境中，肯定会有帮助的。

4. This is because whoever controls the start of the

negotiations tends to control where they end.

A．这是因为无论哪一方掌控了谈判的开始，往往都会将谈判导致结束。

B．这是因为无论谁曾经掌握了谈判的开始，趋势都会主导谈判的地点。

C．这是因为无论谁控制了谈判的开始，谁往往就能掌控谈判的结果。

5. The negotiation table can be loaded with agendas, egos

and emotions.

A．谈判桌承载着议事日程，自我意识和各种情绪。

B．谈判桌负荷着议事日程，自尊心和不同情绪。

C．谈判桌充满了议事日程，自我意识和情感。 【答案】：A；B；B；C；A