2024年4月2日发(作者：)

优化政务服务提升行政效能工作要点

1.加强政务服务数字化建设，提升办事效率。

Strengthen the digitalization of government services to

improve efficiency.

2.简化行政审批流程，缩短办事时间。

Simplify administrative approval processes to reduce

processing time.

3.推行网上办事，方便群众线上办理业务。

Promote online services to facilitate online transactions

for the public.

4.强化政务服务平台建设，提升服务水平。

Enhance government service platform construction to

improve service quality.

5.提供便捷的在线咨询和预约功能，让群众享受更加便利的服务。

Provide convenient online consultation and appointment

functions to make services more convenient for the public.

6.加强政务服务人员培训，提高服务意识和水平。

Enhance the training of government service personnel to

improve their service awareness and skills.

7.完善政务服务投诉处理机制，及时解决群众反映的问题。

Improve the mechanism for handling complaints about

government services to address public concerns promptly.

8.加强政务服务监督检查，确保服务规范执行。

Strengthen supervision and inspection of government

services to ensure adherence to service standards.

9.提高政务服务的便民化水平，为群众提供更加贴心的服务。

Improve the convenience of government services to provide

more thoughtful services for the public.

10.加强政务服务信息公开，增强政务透明度。

Enhance the transparency of government services by

increasing information disclosure.

11.倡导政务服务补短板，促进政府效能提升。

Advocate for filling the shortcomings of government

services to promote administrative efficiency.

12.提倡政务服务创新，推动行政事务更加高效。

Promote innovation in government services to make

administrative affairs more efficient.

13.强化政务服务的接诉即办，提高办事效率。

Strengthen the handling of complaints and requests to

improve efficiency.

14.给予政务服务人员更大的自主权，提高服务效能。

Give government service personnel more autonomy to

improve service efficiency.

15.创新政务服务管理模式，提升服务质量。

Innovate government service management models to improve

service quality.

16.完善政务服务评价体系，激励服务提升。

Improve the government service evaluation system to

incentivize service improvement.

17.推进政务服务标准化，提升服务水平。

Promote standardization of government services to improve

service quality.

18.打造便捷、高效、诚信的政务服务环境。

Create a convenient, efficient, and trustworthy

government service environment.

19.加强政务服务信息化建设，提升服务效率。

Strengthen the informatization construction of government

services to improve service efficiency.

20.推动政务服务一网通办，提高服务便利性。

Promote integrated online government services to improve

convenience.