2024年4月7日发(作者：)

新编剑桥商务英语(高

级)第三版3.1

-CAL-FENGHAI.-(YICAI)-Company One1

MODULE 3 BUSINESS TOPIC

3.1 Communication at work

VOCABULARY Mean of communication

1 What does this quotation mean to you

2

‘Think like a wise man but communication in the language of the people.’

W.B. Yeats, poet (1865-1939)

2 Delete the verb that does NOT go with each type of business communication.

0 an email send /draft /post

1 a phone call do/make /receive

2 a press release put up /issue/put out

3 an advertising campaign launch/run /make

4 a presentation give /make/ tell

5 a meeting or seminar hold /attend /carry out

6 a report produce/run/publish

7 a notice put out/put up/ display

8 a memo to all concerned publish/send out/circulate

9 information on the Internet post/make/put

3 For which of the following would you feel most confident using your English

And least confident

Discuss with your partner.

a presentation a meeting a phone call a report an email

4 Discuss these quotations with your partner.

Have you had good experiences of dealing with companies through call

centres?

Do you shop on the Internet WHY /WHYNOT

With which products or services is face-to-face contact helpful With which is

it unnecessary

5 Read the five extracts from the magazine Management Now on page27 and

then match each of the eight statements (1-8) with one of the extracts. You

will need to use some of the texts more than one.

0 You can gather a lot of customer data with modern computer systems. A

2