2024年2月16日发(作者：)

Room to Have a Great Start

Joining a new company can be like sitting in a new country and not understanding the local

language.

加入一个新的公司就像来到了一个新的国家，听不懂当地的语言。

So, to make your first few weeks easier below are some of the common acronyms that we use

at InterContinental Hotels Group. We have listed these alphabetically as well as under each

function to make this document as easy as possible to use.

所以，为了让你开始几周变得容易一点，以下是我们在洲际酒店集团中一些常用到的缩略词语。为了让这份文件通俗易懂，我们按照字母顺序列举了这些词语及它们的功能。

We really only have one rule when using acronyms. This is that for all external correspondence

acronyms are not used and we never abbreviate our brands.

事实上在使用这些缩写的时候我们仅有一个规则。不使用一切外来的缩写词语并且永远不缩写我们的品牌。

Financial Acronyms 财务缩写

ADR Average Daily Rate. The average realised price per room sold in a hotel or

channel. Total rooms revenue divided by total rooms sold.

日均房价：在酒店或其他渠道的平均销售房价。总房间销售额除以销售房间数。

ARI Average Rate Index

Calculated by dividing the hotel‟s average room rate by the average of the

competitor set market rate.

平均房价指数：酒店平均房价除以市场同期竞争者平均房价

CAM Capital Asset Management

资本资产管理

CAP Compliance Assurance Process.

担保依法纳税措施

CAPEX

CCA

CPC

Capital Expenditure

资本支出

Capital construction authorization

基本建设批准

Customer Profit Contribution. The revenue supplied by a customer in

a yield contribution model, minus the cost undertaken to service, complete

the sale and the displaced revenues („Displacement‟ is a measure of demand

that was declined as a result of accepting this business.)

客户利润贡献

在收入贡献模型中，来自客户的收入减去所发生的服务成本，就得到销售与因(业务)替代分流的总利润．其中所谓的替代分流是指由于使用本业务而减少的对其它业务的需求．

CMH Company Managed Hotel. Includes hotels that are owned and operated

hotels, and those operated under management agreement.

酒店管理公司：包括自行经营酒店方和酒店管理方

COS/COGS Cost of Sales or Cost of Goods Sold

销售成本

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CROCCE Cash Return on Cash Capital Employed.

使用资本额的现金收益

CRM Cluster Revenue Manager. A Revenue Manager with responsibilities for more

than one hotel.

区域收益管理经理：其职责超过1家酒店。

CTP Contribution to Profit

The hotel‟s contribution to IHG‟s Profit – (Total of management and

incentive fees).

收益贡献：酒店提交给洲际集团的收益（包含管理费和提成）

CSA Control Self-Assessment (online internal control questionnaire)

内部控制自我评估

FAM Finance and Asset Management (1 of 8 business units). Responsible for

corporate management reporting, external financial reporting, Tax,

Treasury, IR capital and project appraisals.

财务及资产管理：对企业管理报告负责，外部财务报告，税收，财政，风险资本和项目评估。

Flow-through The percentage of change in revenue that flows through to profit against

last year or budget. GOP is usually used as the profit measure. Also known

as drop through.

收入变化率计入去年或预算利润．通常用营业总收入测算利润．也称为直接测算．

GDS Global Distribution System

全球分销系统

GOP Gross Operating Profit before fixed costs and overheads, i.e. before

management fees, rent/lease expense, tax, insurance, interest,

depreciation, amortisation, gain/loss on sale of property.

毛营业利润: 扣除各项固定费用如管理费，租借费，税收，保险，利息，折旧费，分摊费，损益。

GOPPAR Gross operating Profit per available room. (revenue after variable costs)

每间房间的毛营业利润

GRR Gross Rooms Revenue.

房间毛利润

HIRO Hotel Inventory Reservation Optimiser. The revenue maximisation or yield

management system whereby information about guest demand for a

particular hotel is compiled and analysed on a hotel by hotel basis and is

then used to suggest “Hurdle” values based on this analysis. It is a highly

automated system which assists individual hotels in their management of

rates based on patterns and statistical insights derived from the hotel's

operating history.

Room to Have a Great Start

酒店空房预订优化系统（方案）

酒店收入最大化或称酒店生产管理系统，它收集（酒店的）客户需求（信息），并对酒店进行逐个分析，基于这样的分析，系统（可为酒店）提供临界（障碍）值．这是一个高度自动化的管理系统，可以根据酒店类型和酒店历史数据的统计信息帮助各个酒店进行费用（入住率）管理．

IBP Integrated Business Plan

Forms integral part of budget process and used to track actual sales

compared to budget and forecast. Also contains rolling forecast for next 12

months.

整合的企业管理流程计划：预算组成部分，采用实际销售与预算比较及预测跟踪反馈系统，同时也包含对未来12月的滚动预测

IGU Income Generating Unit. Used in financial accounting to aggregate hotels

into homogeneous groupings.

收益产出单元：用于财务生成酒店同品牌体系计算

IRR Initial rate on return

回报初始率

LOI Letter of Intent

意向书

MMR

MPI

Manager‟s Monthly Report

经理月度报告

Market Penetration Index

Calculated by dividing the hotel‟s actual market share by fair market share.

市场渗透指数，酒店实际市场份额除以平均市场占有率

NOP

P2P

RevPAR

Nett operating profit

净营业利润

Pay 2 Produce

货到付款

Revenue Per Available Room每间可售房收入

Calculated by dividing the hotel‟s rooms revenue by the number of rooms

available. Rev Par will equal the hotel‟s average room rate when occupancy

is 100%.

房间总收益除以可用房总数。当入住率100%时，此用来平衡平均房价

RevPASH Revenue Per Available Seat Per Hour

每位每小时收益

RGI Revenue Generation Index 收入来源指数

Calculated by dividing the hotel‟s Rev Par by the total Rev Par of your hotel‟s

direct competitors.

每间可售房收入除以竞争对手总可售房收入

ROCE Return on Capital Employed, calculated as operating profit before

exceptional items divided by net operating assets, less revaluation reserve

but adding back written off goodwill.

Room to Have a Great Start

已投资资本回报：主营业务收入（扣除额外项目）由净营业资产，极小重估价准备及商誉注销生成

ROI

SpendPAR

Return on Investment

投资利润率

Total spend per available room – a better measure of total revenue in the

hotel than RevPAR as it incorporates the performance of non-room revenue

generating activities as part of the overall picture.

空房总支出-比RevPAR更好的衡量酒店总收入的方法，它包含总收入一部分的非房间收益

TACP Travel Agent Commission Programme. The programme that stipulates how

much a travel agent is paid by our hotels for taking a booking.

旅行社佣金项目：规定了一旦预定生成，旅游社的佣金支付

Reservations

Affiliates Independent internet sites who provide a click-through link to an IHG owned

website and receive a commission when a booking is made.

联盟网页：独立的网站提供洲际集团网页的链接，从而由此得到的预定

Confirmation The percentage of offered calls in a CRO that actually turn into bookings.

确认预定百分比

CRO Central Reservations Office

中央订房办公室

CRS Central Reservation System. Holidex Plus being rolled out globally replacing

Holidex and Global II

中央预定系统

ECS Electronic Commission Services. The group that manages our outsourcing

partner and internal systems which make sure travel agent commissions are

paid by our hotels (the TACP programme).

在线佣金服务系统

EMERO The EMEA Central Reservations Office (call centre) located in Amsterdam.

位于阿姆斯特丹的欧洲、中东、非洲中央预定办公室

IDS Internet Distribution Systems (e.g. Hotwire, Priceline, Orbitz, Travelweb,

Travelocity, Expedia)

互联网分销体系

MACRO Market Area Central Reservations Office

The system by which all reservations for properties in a given market are

forwarded to a dedicated, specially trained team based in one of our central

reservations offices. A fee is levied on the hotel based on the volume of

calls handled.

Room to Have a Great Start

市场区域中央预定办公室

Net RevCo Net revenue per call offered. A key efficiency measure for the CRO which

measures the amount of money generated per call through to the CRO.

每个所打电话的净收益

VCRO Virtual Central Reservations Office

A tool for hotels to divert their in-house after office hours reservation calls to

the nearest CRO.

虚拟中央预定办公室

Management Acronyms and tools

ANZSP

COO

CSS

EMEA

ES

Australia, New Zealand and South Pacific

澳大利亚，新西兰和南太平洋

Chief Operating Officer

首席营运官

Central Shared Services

中央共享服务

Europe, Middle East and Africa

欧洲、中东和非洲

Employee Survey

员工融入度调查

FIS Franchise Information System.

加盟信息体系

GSS

GSTS

Guest Satisfaction Index (the key measure within GSTS)

宾客满意系统

Guest Satisfaction Tracking System

宾客满意度追踪体系

HMA Hotel management agreement. The agreement under which the owner of a

hotel contracts out the operation of the asset. Sometimes called an OMA.

酒店管理协议

HMG Hotel Management Group

酒店管理团队

OSI Overall Satisfaction Index.

总体满意度指数

PAF

PMS

QES

Personnel Action Form

个人行动表格

Property Management System

资产管理体系

Quality Evaluation System 质量评估体系

A tool used to measure the consistency of compliance of our hotels and

resorts to product and service standards relevant to hotel brand.

Room to Have a Great Start

RDOS Regional Director of Sales

区域销售总监

RGM Regional General Manager

区域总经理

RMEC Regional Major Expenditure Committee

区域支出委员会负责人

SOP‟s

TPI

Standard Operating Procedures

标准操作步骤

Third Party Intermediary – Third party Companies such as “WotIf” and

“Need it Now” that sell our room inventory on line.

第三方中介人

TQM

WH&S

OH&S

Total Quality Management

全面质量管理

Workplace, Health and Safety 工作场所的卫生安全

Occupational, Health and Safety岗位卫生安全

Sales Acronyms

Ambassador The pay to join sub-programme of Priority Club Rewards, offering a higher

level benefits in the InterContinental Hotels and Resorts brand only plus

high level PCR membership.

支付给参加优悦会主要项目的人员，即为洲际酒店及度假村品牌做出杰出贡献并属于高级优悦会成员级别

BAT Forecast Business Alignment Team Forecast

商业联盟预测

BCE Branded Consumer Experience

品牌宾客体验

BFR Best Flex Rate

最优上门散客价

Breakage The percentage of PCR points that are expected to go un-redeemed, as

estimated by an actuarial model.

预测优悦会积分兑换比率，类似精算模式

BTA Business Travel Agent– the same as TMC – Travel Management Company

商务旅游旅行社

C&I Conference and Incentive 会议和奖励

The two sales segments relating to conference and incentive group travel.

Competitive

Set

GM defined local hotels (usually four or five) with which a particular hotel

competes.

Room to Have a Great Start

竞争对手

Franchisee An operator who uses a brand under licence from the brand owner.

特许经营人

Franchisor The brand owner who licences brands for use by other operators.

授予特许者

GBS Global Brand Services (1 of 8 business units). Responsible for the delivery of

brand services such as reservations offices globally, and the definition of

those brand standards that apply globally.

全球品牌服务

GSA General Sales Agent

总经纪人

GSS Global Sales Support.

全球销售支持

HHFI Holiday Hospitality Franchising Inc.

假日酒店特许经营股份有限公司

IBT Individual Business Travellers

个体商务旅行者

KNR

LNR

Key Negotiated Rate

关键协议费率

Local Negotiated Rate

当地协议汇率

LIRG Lowest Internet Rate Guarantee.

最低网站预定保证

PCR Priority Club Rewards

优悦会

PFP Pay for Performance. The collective name for all revenue generation

programmes not covered by a franchisee's reservations or marketing

assessments. These include VCRO, MACRO and Affiliate marketing.

按效果付费（联营模式）

PIP Property Improvement Plan. A detailed review of a hotel property assessing

what improvements/investments are required for the property to meet

brand standards.

资产改进计划

PP Priority Privilege

优先特权

Room to Have a Great Start

RPC Redeemed Point Cost. The estimated cost to the PCR fund of redeeming

one of the outstanding points awarded to PCR members. Based on the

estmated % of points that will be redeemed plus the current amount of

money paid to hotels or third parties for redemptions.

积分回收

PSC

RFP

Priority Sales Campaign

优先促销活动

Request for Proposal

提案申请

SRDT Sales and Revenue Diagnostic Tool.

销售收益诊断工具

SSP Strategic Sales Path

战略销售途径

Human Resource Acronyms

EEO

EOWA

KPO

LTO

MTD

MTM

PDP

PDR

STI

Equal Employment Opportunities

均等就业机会

Equal Opportunity Woman Agency (Australia Only)

妇女均等就业机会机构（仅在澳大利亚）

Key Performance Objectives

主要绩效标准

Labour Turn Over

劳动力流动

Manager, Talent Development

管理层与人才发展

Manager, Talent Management

管理层与人才管理

Performance Development Plan

个人发展计划

Performance Development Review

个人发展回顾

Short Term Incentive

短期激励

Risk Management Acronyms

LTI

APRM

HACCP

ERT

OSH

Lost time injuries

浪费机会的损害

Asia-Pacific Risk Management

亚太地区风险管理

Hazard Analysis Critical Control Path (Food Safety)

危害分析临界控制途径

Emergency Response Team

紧急反应小组

Occupational Safety & Health

Room to Have a Great Start

职业安全

OHS

RTW

FLS

FPMM

RCD

GFI

Occupational Health & Safety

职业保障

Return to Work

复工

Fire Life Safety

消防救生索及配件系列

Fire protection maintenance management

消防防护维修管理

Residual Current device

漏电保护器

Ground Fault Interrupter

断电器

Room to Have a Great Start

Alphabetical Acronyms按字母排序

ADR

Average Daily Rate. The average realised price per room sold in a hotel or

channel. Total rooms revenue divided by total rooms sold.

日均房价：在酒店或其他渠道的平均销售房价。总房间销售额除以销售房间数。

Affiliates Independent internet sites who provide a click-through link to an IHG owned

website and receive a commission when a booking is made.

联盟网页：独立的网站提供洲际集团网页的链接，从而由此得到的预定

Ambassador The pay to join sub-programme of Priority Club Rewards, offering a higher

level benefits in the InterContinental Hotels and Resorts brand only plus

high level PCR membership.

支付给参加优悦会主要项目的人员，即为洲际酒店及度假村品牌做出杰出贡献并属于高级优悦会成员级别

ANZSP

APRM

ARI

Australia, New Zealand and South Pacific

澳大利亚，新西兰和南太平洋

Asia-Pacific Risk Management

亚太地区风险管理

Average Rate Index

Calculated by dividing the hotel‟s average room rate by the average of the

competitor set market rate.

平均房价指数：酒店平均房价除以市场同期竞争者平均房价

BAT Forecast Business Alignment Team Forecast

商业联盟预测

BCE Branded Consumer Experience

品牌宾客体验

BFR Best Flex Rate

最优上门散客价

Breakage The percentage of PCR points that are expected to go un-redeemed, as

estimated by an actuarial model.

预测优悦会积分兑换比率，类似精算模式

BTA Business Travel Agent– the same as TMC – Travel Management Company

商务旅游旅行社

C&I Conference and Incentive会议和奖励

The two sales segments relating to conference and incentive group travel.

CAM Capital Asset Management

资本资产管理

Room to Have a Great Start

CAP Compliance Assurance Process.

担保依法纳税措施

CAPEX

CCA

Capital Expenditure

资本支出

Capital construction authorization

基本建设批准

CMH Company Managed Hotel. Includes hotels that are owned and operated

hotels, and those operated under management agreement.

酒店管理公司：包括自行经营酒店方和酒店管理方

Competitive

Set

GM defined local hotels (usually four or five) with which a particular hotel

competes.

竞争对手

Confirmation The percentage of offered calls in a CRO that actually turn into bookings.

确认预定百分比

COO

COS/COGS

CPC

Chief Operating Officer

首席营运官

Cost of Sales or Cost of Goods Sold

销售成本

Customer Profit Contribution. The revenue supplied by a customer in

a yield contribution model, minus the cost undertaken to service, complete

the sale and the displaced revenues („Displacement‟ is a measure of demand

that was declined as a result of accepting this business.)

客户利润贡献

在收入贡献模型中，来自客户的收入减去所发生的服务成本，就得到销售与因(业务)替代分流的总利润．其中所谓的替代分流是指由于使用本业务而减少的对其它业务的需求．

CRM Cluster Revenue Manager. A Revenue Manager with responsibilities for more

than one hotel.

区域收益管理经理：其职责超过1家酒店。

CRO Central Reservations Office

中央订房办公室

CROCCE Cash Return on Cash Capital Employed.

使用资本额的现金收益

CRS Central Reservation System. Holidex Plus being rolled out globally replacing

Holidex and Global II

中央预定系统

CSA Control Self-Assessment (online internal control questionnaire)

内部控制自我评估

Room to Have a Great Start

CSS

CTP

Central Shared Services

中央共享服务

Contribution to Profit

The hotel‟s contribution to IHG‟s Profit – (Total of management and

incentive fees).

收益贡献：酒店提交给洲际集团的收益（包含管理费和提成）

ECS Electronic Commission Services. The group that manages our outsourcing

partner and internal systems which make sure travel agent commissions are

paid by our hotels (the TACP programme).

在线佣金服务系统

EEO

EMEA

Equal Employment Opportunities

均等就业机会

Europe, Middle East and Africa

欧洲、中东和非洲

EMERO The EMEA Central Reservations Office (call centre) located in Amsterdam.

位于阿姆斯特丹的欧洲、中东、非洲中央预定办公室

EOWA

ERT

ES

Equal Opportunity Woman Agency (Australia Only)

妇女均等就业机会机构（仅在澳大利亚）

Emergency Response Team

紧急反应小组

Employee Survey

员工满意度调查

FAM Finance and Asset Management (1 of 8 business units). Responsible for

corporate management reporting, external financial reporting, Tax,

Treasury, IR capital and project appraisals.

财务及资产管理：对企业管理报告负责，外部财务报告，税收，财政，风险资本和项目评估。

FIS Franchise Information System.

加盟信息体系

Flow-through The percentage of change in revenue that flows through to profit against

last year or budget. GOP is usually used as the profit measure. Also known

as drop through.

收入变化率计入去年或预算利润．通常用营业总收入测算利润．也称为直接测算．

FLS

FPMM

Fire Life Safety

消防救生索及配件系列

Fire protection maintenance management

消防防护维修管理

Franchisee An operator who uses a brand under licence from the brand owner.

特许经营人

Room to Have a Great Start

Franchisor The brand owner who licences brands for use by other operators.

授予特许者

GBS Global Brand Services (1 of 8 business units). Responsible for the delivery of

brand services such as reservations offices globally, and the definition of

those brand standards that apply globally.

全球品牌服务

GDS Global Distribution System

全球分销系统

GFI Ground Fault Interrupter

断电器

GOP Gross Operating Profit before fixed costs and overheads, i.e. before

management fees, rent/lease expense, tax, insurance, interest,

depreciation, amortisation, gain/loss on sale of property.

毛营业利润: 扣除各项固定费用如管理费，租借费，税收，保险，利息，折旧费，分摊费，损益。

GOPPAR Gross operating Profit per available room. (revenue after variable costs)

每间房间的毛营业利润

GRR Gross Rooms Revenue.

房间毛利润

GSA General Sales Agent

总经纪人

GSS Guest Satisfaction Index (the key measure within GSTS)

宾客满意度指数

GSS Global Sales Support.

全球销售支持

GSTS

HACCP

Guest Satisfaction Tracking System

宾客满意度追踪系统

Hazard Analysis Critical Control Path (Food Safety)

危害分析临界控制途径

HHFI Holiday Hospitality Franchising Inc.

假日酒店特许经营股份有限公司

HIRO Hotel Inventory Reservation Optimiser. The revenue maximisation or yield

management system whereby information about guest demand for a

particular hotel is compiled and analysed on a hotel by hotel basis and is

then used to suggest “Hurdle” values based on this analysis. It is a highly

automated system which assists individual hotels in their management of

rates based on patterns and statistical insights derived from the hotel's

Room to Have a Great Start

operating history.

酒店空房预订优化系统（方案）

酒店收入最大化或称酒店生产管理系统，它收集（酒店的）客户需求（信息），并对酒店进行逐个分析，基于这样的分析，系统（可为酒店）提供临界（障碍）值．这是一个高度自动化的管理系统，可以根据酒店类型和酒店历史数据的统计信息帮助各个酒店进行费用（入住率）管理．

HMA Hotel management agreement. The agreement under which the owner of a

hotel contracts out the operation of the asset. Sometimes called an OMA.

酒店管理协议

HMG Hotel Management Group

酒店管理团队

IBP Integrated Business Plan

Forms integral part of budget process and used to track actual sales

compared to budget and forecast. Also contains rolling forecast for next 12

months.

整合的企业管理流程计划：预算组成部分，采用实际销售与预算比较及预测跟踪反馈系统，同时也包含对未来12月的滚动预测

IBT Individual Business Travellers

个体商务旅行者

ICONS The marketing programme of key product and service standards to

differentiate the InterContinental brand (no longer used).

IDS Internet Distribution Systems (e.g. Hotwire, Priceline, Orbitz, Travelweb,

Travelocity, Expedia)

互联网分销体系

IGU Income Generating Unit. Used in financial accounting to aggregate hotels

into homogeneous groupings.

收益产出单元：用于财务生成酒店同品牌体系计算

IRR Initial rate on return

回报初始率

KNR

KPO

Key Negotiated Rate

关键协议费率

Key Performance Objectives

主要绩效标准

LIRG Lowest Internet Rate Guarantee.

最低网站预定保证

LNR Local Negotiated Rate

当地协议汇率

LOI Letter of Intent

Room to Have a Great Start

意向书

LTI

LTO

Lost time injuries

浪费机会的损害

Labour Turn Over

劳动力流动

MACRO Market Area Central Reservations Office

The system by which all reservations for properties in a given market are

forwarded to a dedicated, specially trained team based in one of our central

reservations offices. A fee is levied on the hotel based on the volume of

calls handled.

市场区域中央预定办公室

MMR

MPI

Manager‟s Monthly Report

经理月度报告

Market Penetration Index

Calculated by dividing the hotel‟s actual market share by fair market share.

市场渗透指数，酒店实际市场份额除以平均市场占有率

MTD

MTM

Manager, Talent Development

管理层与人才发展

Manager, Talent Management

管理层与人才管理

Net RevCo Net revenue per call offered. A key efficiency measure for the CRO which

measures the amount of money generated per call through to the CRO.

每个所打电话的净收益

NOP

OHS

OSH

Nett operating profit

净营业利润

Occupational Health & Safety

职业保障

Occupational Safety & Health

职业安全

OSI Overall Satisfaction Index.

总体满意度指数

P2P

PAF

PCR

PDP

PDR

Pay 2 Produce

货到付款

Personnel Action Form

个人行动表格

Priority Club Rewards

优悦会

Performance Development Plan

个人发展计划

Performance Development Review

Room to Have a Great Start

个人发展回顾

PFP Pay for Performance. The collective name for all revenue generation

programmes not covered by a franchisee's reservations or marketing

assessments. These include VCRO, MACRO and Affiliate marketing.

按效果付费（联营模式）

PIP Property Improvement Plan. A detailed review of a hotel property assessing

what improvements/investments are required for the property to meet

brand standards.

资产改进计划

PMS

PP

PSC

QES

Property Management System

资产管理体系

Priority Privilege

优先特权

Priority Sales Campaign

优先促销活动

Quality Evaluation System质量评估体系

A tool used to measure the consistency of compliance of our hotels and

resorts to product and service standards relevant to hotel brand.

RCD

RDOS

RevPAR

Residual Current device漏电保护器

Regional Director of Sales区域销售总监

Revenue Per Available Room

Calculated by dividing the hotel‟s rooms revenue by the number of rooms

available. Rev Par will equal the hotel‟s average room rate when occupancy

is 100%.

房间总收益除以可用房总数。当入住率100%时，此用来平衡平均房价

RevPASH Revenue Per Available Seat Per Hour

每位每小时收益

RFP

RGI

Request for Proposal

提案申请

Revenue Generation Index

Calculated by dividing the hotel‟s Rev Par by the total Rev Par of your hotel‟s

direct competitors.

每间可售房收入除以竞争对手总可售房收入

RGM Regional General Manager

区域总经理

RMEC Regional Major Expenditure Committee

区域支出委员会负责人

ROCE Return on Capital Employed, calculated as operating profit before

exceptional items divided by net operating assets, less revaluation reserve

but adding back written off goodwill.

Room to Have a Great Start

已投资资本回报：主营业务收入（扣除额外项目）由净营业资产，极小重估价准备及商誉注销生成

ROI Return on Investment

投资利润率

RPC Redeemed Point Cost. The estimated cost to the PCR fund of redeeming

one of the outstanding points awarded to PCR members. Based on the

estmated % of points that will be redeemed plus the current amount of

money paid to hotels or third parties for redemptions.

积分回收

RTW

SOP‟s

SpendPAR

Return to Work

复工

Standard Operating Procedures

标准操作步骤

Total spend per available room – a better measure of total revenue in the

hotel than RevPAR as it incorporates the performance of non-room revenue

generating activities as part of the overall picture.

空房总支出-比RevPAR更好的衡量酒店总收入的方法，它包含总收入一部分的非房间收益

SRDT Sales and Revenue Diagnostic Tool.

销售收益诊断工具

SSP

STI

Strategic Sales Path

战略销售途径

Short Term Incentive

短期激励

TACP Travel Agent Commission Programme. The programme that stipulates how

much a travel agent is paid by our hotels for taking a booking.

旅行社佣金项目：规定了一旦预定生成，旅游社的佣金支付

TPI Third Party Intermediary – Third party Companies such as “WotIf” and

“Need it Now” that sell our room inventory on line.

第三方中介人

TQM

VCRO

Total Quality Management

全面质量管理

Virtual Central Reservations Office

A tool for hotels to divert their in-house after office hours reservation calls to

the nearest CRO.

虚拟中央预定办公室

WH&S

OH&S

Workplace, Health and Safety 工作场所的卫生安全

Occupational, Health and Safety岗位卫生安全