2024年2月13日发(作者：)

高铁乘务英语口语情景对话

铁路服务英语情景对话（客运值班员班）参与演出角色：列车长1名、列车员A、列车员B、旅客A、旅客B、旅客C(共6名)

场景1：

3车厢 (找座位) 列车员A: Good morning , sir. Ticket, please.(递车票)thanks for your cooperation! This is carriage three. Let me help you (帮助提行李上车) 早上好，先生！请出示车票，谢谢您的合作。这是3车厢，我帮您吧。

旅客A：thank you. 谢谢。 旅客A: Excuse me, can you help me find

my seat 打扰一下，您能帮我找下我的座位吗？

列车员B: Please show me your ticket, it says which seat is yours . Oh，your seat number is 17,follow me ,please.(引领) This aisle seat is yours. 请出示下您的车票，那上面有您的座位号码，您的座位号是17，请跟我来，就是这个靠过道的座位。

旅客A: T hanks, you are so kind. but there is someone in my seat.

Look! 谢谢您的帮助，但是已经有人坐在我的座位上了，看。

列车员B:Sorry to trouble you. I'm afraid you are in the wrong seat.

20c is just two rows behind on the other aisle. Please change your seat.

恐怕您坐错位子了，20c正好在那边走廊的后二排。请换下座位。

旅客B: oh, I’m so sorry. I will change at once. 对不起，我马上换座位。

列车长：Dear passengers, welcome to take T12train, the train is from

Haerbin to Shenyang. During the trip, if you have some trouble, please

connect with the staff or the chief or the police on the train, we will try

our best to help you. The train is equiped with air-condition and the

windows are intact, so smoking is not allowed in the car. If you want to

smoke, please do it at the connection of cars. I am the conductor XXX of

this train, I am appreciated of your understanding and support on behalf

of our group. 旅客们，大家好，欢迎乘座T12次列车，本列车是由哈尔滨开往沈阳。在旅途中，如果您有困难的话，请与乘务员或列车长或乘警联系，我们将尽最大力来帮助您。由于列车是空调车，窗户为全封闭的，所以车内禁止吸烟。如果您实在想吸烟，请到列车车厢的连接处吸烟。我是本次列车的列车长，对于您对我们工作的理解的支持，我代表本次乘务组向您表示感谢。

场景2:

3车厢（旅客问路）

旅客B: C an I buy food on the train 我可以在火车上买食物吗？

列车员A: Yes, a crew member will come by with food to sell. 是的，乘务员从你身边经过卖东西。

旅客B: Can you show me where the buffet car is please 你能告诉我餐车在哪吗？

列车员A: Yes, there is a restaurant carriage by soft sleeper

straight ,you will take it. 是的，有餐车，在软卧车厢旁边。(空几秒钟) 列车员A: Please，Help us to keep the train clean. 请协助我们，保持火车清洁卫生。

Luggage must not be put in the gateway. 行李不准放到过道上。 Please

keep gateways clear. 请保持过道畅通。

场景3：

3车厢（检票）列车长：Welcome to our train. Now please show your

ticket, it’s the time to check ticket. Passengers without buying tickets,

please go to car and make up the ticket. 因时间紧没有买票的旅客，请到XX号车厢办理补票手续。(停几秒钟，看旅客车票) What’s your nationality 请问您的国籍？

旅客C:America.

列车长：May I know your name 请问您的姓名？

旅客C: John.

列车长：Spell your name please! 麻烦您拼写下您的名字！

旅客C：J-O-H-N, John.

列车长：Ticket, please. Have your ticket back. 您的票！请把票拿好。

场景4: 3车厢（晚点）

列车员B：This is a temporary stop. 现在是临时停车。

旅客C：How long shall we stop here, please 请问在这停车多久？

列车员B：It stays for about 15 minutes. 停车大约15分。

旅客C：So the train is now 15 minutes late 所以列车现在晚点15分钟？

列车员B：Please don’t worry，the train will arrive on schedule. 请别着急，列车将正点到达。

场景5：3车厢（丢东西）

旅客A：Excuse me My wallet has lost. Please help me ! 打扰一下？我的钱包丢了，请帮帮忙。

列车员B：Take easy, relax! Please speak slowly. What have you got

inside 放松，说慢点，里面有什么东西？

旅客A：there is some cash, but my identity card is very important for

me and there is a photo of my son. 有一些现金，最重要的是我的身份证和我儿子的照片。

列车员B：、Don’t worry. We’ll try to find it for you. 请不要着急，我们设法帮你找。 we’ll manage to give it back to you if we find it. 请放心，如果我们找到了，我们设法转交给你。 We’ll keep you informed. 我们将随时通知您。

列车长：I have got a ~~but I don’t know whether it is yours 我刚拾到，不知道是不是你的？ Please take care of your valuables.请保管好贵重物品！

旅客A：thanks.

场景6：3车厢（找医生）

旅客B ：Is there any doctor in the train 车上有医生吗？

列车员A：There is a hospital at the next station, will you get off the

train there 下一站有个医院，您要不要再那里下车？

旅客B ：no, I have something important to do ,so must be quick to

arrive Shenyang. 不，我有重要的事情要赶时间，所以希望能快点到沈阳。

列车员A：……,let me try ,I will tell it to our chief-conductor, and he will

broadcast through all the train. If someone is a doctor, he will help you.

让我试试吧，我会将您的情况上报车长，他将会在火车上广播，如果有人是医生，

他会来帮助您的。

旅客B ：Thanks very much. 万分感谢。

列车长：The destination will be reached in about ten minutes. 还有大约10分钟到达终点站 Attention, please. The next station is Shenyang. 请大家注意，下一张是沈阳。 Passengers for Shenyang station, please get

ready. 到沈阳的乘客请做好下车准备。

列车员B：Please take your belongings with you. 请带好自己的行李物品。 We are looking forward to having you here again. 我们期待着您下次乘车。 Enjoy your stay in Shenyang. 祝您在沈阳愉快！