2024年3月23日发(作者：cf怎么全屏win10两边黑)

how to improving service .

如何提高服务。

Ensure that all the individuals in your business not only know what you expect

of them, but also have a vested interest in the business. Your staff must know why

you want to keep customers happy, how to do it and also be motivated by you to

perform quality service.

确保所有的个人在你的生意不但知道你对他们的期望,但也有既得利益在生意。你的员

工必须知道为什么你想让顾客满意,如何做那件事,也是出于你执行的优质服务。

1. Learn to listen to your customers . Really listen to them - ask what you can

do to help them. This is the most important step in preventing problems and the

only way you can solve complaints if they come up.

1。学会倾听你的用户至上。真的听他们——问问你能做些什么来帮助他们。这是最

重要的步骤防止问题,唯一的办法就是你能解决的投诉,如果他们冒了出来。

2. Look at all complaints about your service as an opportunity to improve. Aim

to resolve any complaint quickly and efficiently.

2。看看所有的投诉对你们的服务为契机,努力改善。旨在解决任何投诉迅速和有效率。

3. Establish an environment where great service is recognized and rewarded

and poor service is challenged and rectified.

3。建立一种环境,让伟大的服务是认可和奖励,并差劲的服务的挑战和矫正。

4. Have weekly fun staff meeting where good service elements are discussed.

4。每周是否有乐趣的员工会议上哪儿好服务要素进行了讨论。

5. Ensure that your staff feels they are an important part of your success.

5。确保你的员工觉得他们的重要组成部分,是你的成功。

6. Lead by example - show respect for every person at every level in your

company.

6。以身作则,尊重每个人在每个层面到你们公司。

7. Do things regularly to improve the workplace - this does not have to be an

expensive exercise. For instance, if you have a small group, order pizzas one day

for lunch for no particular reason, put a candy jar on the reception desk for anyone

to access, put a new coffee pot in the staff room or buy some gourmet coffee.

Little things get noticed and mean a lot. Happy staff = happy customers.

7。定期做事情来改善工作场所——这不会是一种昂贵的运动。例如,如果你有一个小

群体,订单比萨饼一天吃午饭没有什么特殊的原因,把糖果罐在接待处对任何人访问,将新咖

啡壶在教研室或买一些极品咖啡。小事情就会引起别人的注意,意义重大。快乐的员工=快