2024年6月16日发(作者：)

机上常用英文对话

1

序言（临时）

为旅客提供满意服务，当然不仅仅是我们的宗旨，更是我们在日常工作中

需要真正去做到的。如何做到，怎么做好？这都需要我们用眼去看，用手去做，

用脑去想，更要用心去体会。作为一名客舱乘务员，我们每天都在飞机上和来

自世界各地的人们沟通交流着。怎么样把别人的意思和自己的理解如同拼图般

丝丝入扣的对应起来，无疑是十分重要的。要做到这一点，对英语——这一国

际语言工具的掌握是非常重要，也是非常有效的。

我想我们更应该时常问问自己：Do you see the needs? Do you meet the needs?

（你看到旅客的需求了么？你满足旅客的需求了么？）

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一，准备会pre-flight briefing

1，词汇vocabulary

Briefing time报到时间

Flight number航班号

Passenger loading旅客人数

Crew ID（职员）登机证

Name badge姓名牌

Departure time起飞时间

Aircraft model机型

Air route航线

Training certificate of CAAC训

练合格证

Expired/Invalid过期了

Arrival time到达时间

Aircraft number机号

Boarding bridge number登

机口

Medical certificate健康证

Grooming 仪容仪表

Evaluation of exit seat Hand baggage reporting Air Defense and scheme for

passenger出口座位旅客评估 regulation手提行李报告制度 Anti-hijacking防劫机预案

CIQ regulations海关、入境、Introduction介绍

检疫规定

Inspector检察员

Broadcaster广播员

Fast food快餐

Supper晚餐

Emergency landing陆地迫降

Trainer教员

Safe guarder安全员

Breakfast早餐

Snack干点

Emergency exit紧急出口

Review复习

Trainee学员

Lunch午餐

Refreshment点心

Ditching水上迫降

First-aid kit急救箱

Asbestos glove石棉手套

Fire extinguisher/BCF灭火瓶 Crew life vest机组救生衣

Anti-smoke mask/Breath MRT人工开氧工具

protection device/PBE呼吸保

护装置

Demonstration kit演示包

Torch/Flashlight手电筒

Emergency call紧急呼唤铃

Over-wing exit翼上出口

Microphone麦克风

Radio beacon信标机

2,句型useful phrases

Cabin crew, please make a crosscheck about the

grooming of each crew member.

Please make a self-introduction to others.

Your certificate is expired.

Your apron is not tidy and clean.

You are short of backup stocking.

Your makeup need to be improved.

The broadcaster, read the landmark along our

route please.

Explain the reason of the delay and the

estimated waiting time as well as the apology

if a delay exceeds 10 minutes.

Inform passengers of the latest information

every 20 minutes after the first announcement

of the delay.

Would you please tell us when and how to do the

exit seat passenger evaluation?

Please review the air defense and scheme for

乘务员，请互查一下妆容。

请大家介绍一下自己吧。

你的证件过期了。

你的围裙不清洁也不平整。

你缺少备份丝袜。

你的化妆还不到位。

由广播员将今日执行航班的地

标宣读一下。

超过起飞时间10分钟，向旅客

广播延误原因，预计等待时间，

并致歉。

延误后，每20分钟广播一次最

新航班动态。

你能告诉大家什么时候和怎么

评估出口座位旅客么？

请为我们复习一下防劫机预

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anti-hijacking.

How to inform the captain when the plane is

hijacked?/How to communicate with the flight

crew in case of hijacking?

If the plane is hijacked, and flight attendants

are requested to open the cockpit door, the

attendant should communicate with the pilot

through interphone and deliver such a

message,” I’m attendant ***, I want to talk

with the captain of this journey.” Or make a

forceful strike on the cockpit door.

Do you know the CIQ regulations of our

destination country?

Check the emergency lights as hearing my order,

and report to me as soon as possible.

You will have enough time to check equipments

before interphone check, and please report to

me through interphone.

Now I’ll distribute the checklist Please

check the facilities according to the list

after boarding and return it to me after

landing.

Please prepare the demo kits if the video

system is broken or there is no video system

at all, and do the demonstration according to

the regulations.

Before boarding and after landing, flight

attendants shall exercise strict clearance

check in the cabin(including crew rest area,

toilets, cloakrooms, overhead lockers,

galleys, food-carts and ovens, etc)

It’s not allowed to take advantage of the job

by taking along anything to anyone.

Arrange concrete cabin service according to

the relevant route features. Prepare to handle

special situations and serve special

passengers in advance. Pay attention to

details and attitudes in economy class and to

individuality in first/business class.

Pursers, do you have any other reminders for

us?

Any more questions?

There is still some time before the shuttle bus comes,

案。

劫机时联络方式是什么？

如果乘务员在航班中被劫机，

被要求打开驾驶舱门，用内话

机进行联络时，应说：“我是乘

务员***，我想同这趟旅行机长

讲话，”或猛击驾驶舱门一下。

你知道我们的目的地国家的海

关、入境、检疫规定吗？

在下达检查应急灯光指令后请

大家立即到位进行检查并马上

向我汇报。

测试内话系统前会给大家检查

设备的时间，请大家将检查结

果通过内话告诉我。

现在发放机型检查单，上机后

请按单上内容一一核对，确认

后在飞机落地后交还给我。

如果录像设备故障（无录像设

备）请大家确认演示用品，按

规定进行安全演示。

飞机上客前及旅客下机后，乘

务员要对客舱进行严格的清舱

检查。（包括机组休息室、厕所、

衣帽间、行李架、服务舱、餐

车及烤箱等）

严禁利用职务之便帮别人捎、

买、带。

结合航线特点对客舱服务工作

做出布置。并对特殊情况和特

殊旅客的处置预案进行准备，

注意两微服务即微笑和细微，

以及 “两舱“ 服务。

请问二乘、三乘，还有其他需

要提醒的吗？

请问大家还有其他问题吗？

离开车还有一段时间，请大家

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let’s review the manuals for a while.

Let’s work as a team and have a nice flight.

3,对话范例dialogue

1）

CP: Welcome to the flight MU711. I’m the ISM of

this flight. My name is . Please introduce

yourself to other cabin crew members.

Cabin crew does a self-introduction one by one.

FA: Hi everyone, my name is .

CP: Please confirm that you have all your certificates

with you and conduct a grooming crosscheck with

each other.

Cabin crew checks everything accordingly.

CP: Would you please tell us how to conduct the

pre-flight check of oxygen bottle?

FA: Yes. We need to ensure that the bottle is secured

in a retractable case and the pressure is no less than

1600PSI.

复习一会儿资料。

希望大家发挥团队精神，共同

完成好本次飞行任务。

欢迎大家加入我们MU711的

航班。我是本次航班的客舱经

理，我叫 。请向其他同事介

绍一下你自己吧。

客舱乘务员逐一介绍自己。

大家好，我叫 。

清确认已经带齐所有的证件，

并互相检查一下仪容仪表。

乘务员根据要求进行检查。

请你告诉我们如何进行氧气瓶

的航前检查？

好的。我们必须确认氧气瓶已

固定在一个能快速释放的架子

上并且它的压力不低于

1600PSI。

是的，你说得很对。

CP: Yes, you are right.

（CP指（主任）乘务长，FA指乘务员）

2）

CP: Attendant Lucy, would you please tell us how to

arm the door correctly?

FAX: All right. We need to follow the door arming

procedure of

Listen-Look-Think-Operate-Crosscheck-Report.

露西乘务员，请告诉我们如何

正确操作机门好吗？

好的。我们需要按照机门操作

的六字要求“听-看-想-动-查-

说”来操作。

小谜语riddle

谜面：what is the smallest room in the world?

绕口令tongue twister

She sells seashells on the seashore.

Six silly sleepers slept softly on silk sheet.

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填字游戏crossword

行across

1．仪容仪表

3．广播

5．过期

6．评估

7．劫机

9．规定

10．改进

（答案见后文）

列down

2．介绍

4．估计、预计

8．地标

二，直接准备阶段ground preparation

1,词汇vocabulary

Emergency equipment

应急设备

Passenger meal旅客餐

Emergency path lighting

应急撤离路径灯

Crew meal机组餐

Cabin clearance check

清舱

Engineer机务

2,句型useful phrases

Cabin attendants, conduct emergency equipment

check, please.

Cabin attendants, please check the emergency

path lighting.

Cabin attendants, conduct cabin clearance

check, please.

How many passenger meals are there in your

galley?

乘务员，请进行应急设备检查。

乘务员，请检查应急撤离路径

灯。

乘务员，请清舱。

你的舱位配了多少旅客餐食？

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Where is the second meal? 第二餐放在哪儿了？

Please change the glass cart. 请更换一下杯车。

Please change the earphones, antimacassar and 请更换耳机、头片、垃圾袋

garbage bags.

We’re short of two meals for first class. 我们还缺少两份头等餐食。

There’s a double-seating problem. Please 有两位旅客的座位号相同，请

solve it for us. 帮我们解决一下。

The passenger’s luggage is over weight. 该旅客的行李超重了，请把它

Please check it in. 托运掉。

There’s a discrepancy of 2 people between the 机上旅客人数与地面数客人数

number of passengers on board and the number 相差2名，请再次清查一遍。

you count on ground. Please check it again.

This is the completed spaying certificate 这是药水喷洒单，请检查。

sheet, please check it.

A passenger said that he left his mobile phone 一位旅客在候机厅遗失了一个

in the waiting lounge. Could you check it for 手机，请帮助查找

him?

There are some mistakes in the general 总申报单有误，请马上更正。

declaration form, please correct them

immediately.

The boarding will start 5 minutes later. 5分钟后开始登机。

3，对话范例Dialogue

CP: Cabin attendants，please conduct the 乘务员，请进行应急设备检查。

emergency equipment check. I’ll confirm 我会通过内话系统进行确认。

through interphone.

The interphone rings. Cabin crew picks up the 内话响了。乘务员拿起听筒。

phone.

FA: ISM, the emergency equipment in my area is 客舱经理，我所在区域的应急

in position and is OK. 设备完好在位。

CP: Thank you. 谢谢!

上期答案：

1， 谜语

答案是a mushroom。这则谜语帮助我们记住 mushroom（蘑菇）的拼写，因为这单词有一部

分是room。

2，填字游戏

行across 列down

1．GROOMING 2．INTRODUCTION

3．ANNOUNCEMENT 4．ESTIMATE

5．EXPIRE 8．LANDMARK

6．EVALUATION

7．HIJACK

9．REGULATION

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10．IMPROVE

小谜语riddle

谜面：Which seven-lettered word has three "u"s in it?

英文幽默English humor

Money is not everything. There‘s Mastercard & Visa.

钞票不是万能的,有时还需要信用卡。

One should love animals. They are so tasty.

每个人都应该热爱动物,因为它们很好吃。

填字游戏crossword

行across

1．机务

2．设备

4．厨房

5．休息室

6．证书

8．申报

9．相差，差异

（答案见后文）

列down

1．应急

3．数、计算

7．头片

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三，迎、送客阶段greeting and bidding farewell

1, 词汇vocabulary

Good morning.早上好。

Good day.你好。

Mrs. 夫人(只用于已婚妇女)

Sir 先生(后不能跟姓氏)

Thank you.谢谢你。

Window seat靠窗位

Good afternoon.下午好。

Welcome.欢迎。

Ms女士(不清楚是否已婚时)

Madam女士(后不能跟姓氏)

You are welcome.不客气。

Aisle seat靠走道位

Good evening.晚上好。

Mr.(后面需要跟姓氏)

Miss小姐(年轻未婚女士)

Goodbye.再见。

Boarding card登机牌

Middle seat中间位

注意事项：

英美旅客姓名的基本格式为：First name, given name/last name, surname. 对于初次见面的

旅客为表示我们的尊重和诚意，应该称呼旅客姓氏，即surname。例如旅客名单上1A: Mr.

John Smith，乘务员需称呼1A旅客Mr. Smith。

避免使用类似uncle(叔叔), aunt(阿姨), big sister(大姐), big brother(大哥)等词汇。

2,句型useful phrases

Good morning, Madam. Welcome aboard. 女士，早上好。欢迎登机。

Welcome to the flight, Madam. 女士，欢迎搭乘我们的航班。

May I help you, Sir? 先生，需要帮忙吗？

May I see your boarding card, please? 可以出示一下你的登机牌吗？

May I show you to your seat? This way, please. 需要我带您到您的座位上吗？

这边请。

Your seat is 20A. It’s a window seat on the 您的座位时20A。右边靠窗位。

right.

Have a pleasant flight. 祝您旅途愉快。

Enjoy your flight. 祝您旅途愉快。

Good bye, Sir. Enjoy your stay in Shanghai. 先生，再见。祝您在上海过得

愉快。

Thank you for flying with China Eastern. 感谢您搭乘东航航班。

Thank you for flying with us. Hope to see you 感谢您搭乘我们的航班，希望

again soon. 很快能再次见到你！

Excuse me, here is your towel. 您请用热毛巾。

Would you care for some greeting drinks? 请问您需要喝点什么饮料？

Excuse me, would you care for some newspapers? 对不起，请问您需要看报纸

We have CAAC Journal, China Daily, People’s 么？我们有中国民航报，中国

Daily overseas and some local newspapers. 日报，人民日报海外版和一些

地方报纸。

飞机上配送的报纸书刊：

中国日报China Daily，华南早报South China Morning Post，北京周刊Beijing

Review，海峡时报Strait Times，时代周刊Times，新闻周刊Newsweek，读者

文摘Reader’s Digest，国家地理National Geographic，上海星报Shanghai Star

3, 对话范例dialogue

FA: Good morning, Sir.

先生，早上好。

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PAX : Good morning.

FA: May I see your boarding card, please?

PAX : Yes, sure.

FA: Thank you. Your seat is 16D. It’s an aisle seat on

the left. This way, please.

PAX: Thank you.

FA: You’re welcome.

(FA指乘务员。PAX指旅客。)

早上好。

请出示一下您的登机牌好么？

当然可以。

谢谢。您的座位是16D。左边

靠走道位，这边请。

谢谢！

不客气。

上期答案：

2， 谜语

答案是unusual。

2，填字游戏

行across

1．ENGINEER

2．EQUIPMENT

4．GALLEY

5．LOUNGE

6．CERTIFICATE

8．DECLARATION

9．DISCREPANCY

列down

1．EMERGENCY

3．COUNT

7．ANTIMACASSAR

小谜语riddle

谜面：What kind of dog doesn't bite or bark?

英文幽默English humor

Love the neighbor. But don‘t get caught.

要用心去爱你的邻居,不过不要让她的老公知道。

Behind every successful man, there is a woman.

And behind every unsuccessful man, there are two.

每个成功男人的背后都有一个女人，每个不成功男人的背后都有两个女人。

（答案见后文）

四，引导旅客directing passengers

1,词汇vocabulary

Aisle过道

Turn left.往左转。

The other cabin另一个舱位

In the middle在中间

Far aisle/the other aisle/next Go straight on往前走

aisle另一侧的过道

Turn right.往右转。

Follow跟随

Bulkhead seat第一排的旅客

This cabin这个舱位

On the right/left在右/左边

Emergency exit应急出口

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Toilet/washroom/bathroom洗Galley厨房

手间

2，句型useful phrases

Your seat is across from this aisle. Would you please

go that way.

Your seat is in the next cabin. Please go straight on

and turn right.

Your seat is by the emergency exit. Please follow me

and I’ll show you to your seat.

It’s straight ahead and on your right/left.

Your seat is at the back/front.

Your seat is in the middle.

Excuse me, could you allow other passengers to go

through?

I will stow your baby carriage in our closet,

and return it to you after landing at your

destination.

It’s full today and this baby cart is too big to be

left in the cabin, so we have to take it as a

checked baggage. Later after landing you can

claim it at the baggage claim area.

Excuse me, could you show me your boarding pass

please? I’m afraid you are in the wrong seat. Yours is

that one, by the windows.

I understand your problem and I’ll see if there is any

empty seat. Would you please sit here for the time

being?

I’m afraid we can’t manage the upgrade procedures

on the flight.

3,对话范例Dialogue

1）

FA : Good afternoon, Sir. May I help you ?

PAX : Oh, yes, please. I’m not sure where my seat is.

FA: No problem. May I see your boarding card,

please?

PAX: Sure, here it is.

FA: Thank you. It’s 42J. Please go down this aisle.

Your seat is on the right.

PAX: Oh, thanks for your help.

PA: My pleasure. Please enjoy your flight.

At the back/front of the cabin

在客舱的后/前部

您的座位在另一条走道，请走

那边。

您的座位在西一个舱位，请往

前走，然后右转。

您的座位在应急出口处，请跟

我来，我带您去。

请往前走，您的座位就在右/左

面。

您的座位在后/前面。

您的座位在中间。

对不起，请您让其他旅客过一

下可以吗？

我会把您的婴儿车放在衣帽间

里，到达后再还给您。

今天是满客，您的这部婴儿车

太大了，客舱里放不下，只能

帮您托运。到站后，请您到行

李提取处领取。

对不起，能请您出示一下您的

登机牌吗？恐怕您坐错了座

位，那个靠窗的座位是您的。

我理解您。请您暂时坐在这里，

我替您去看看是否有空座位。

对不起，机上不办理升舱手续。

先生，下午好。需要帮忙吗？

哦，是的。我想知道我的座位

在哪里。

好的，我可以看看您的登机牌

吗？

好的，给你。

谢谢，您的座位时42J。请从这

边过道走，您的座位在右边。

谢谢你的帮助。

很乐意帮助您，祝您旅途愉快。

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2）

PAX: Excuse me, can I leave this set of china cups in

your custody?

FA: Sorry, I’m afraid we cannot keep fragile items for

you, if you insist, we can still stow it for you, but we

won’t be responsible for any possible damage.

3）

PAX: Miss, the pitch here is too narrow, can I change

a seat?

FA: Sorry, sir, all the legroom on this aircraft is the

same (except those emergency seats).

上期答案：

谜语

答案是hot dog。

对不起，请问能否替我保管这

套瓷器？

对不起，我们不能为您保管易

碎物品，如果您坚持的话，我

们即使为您保管，也将不会为

任何意外损坏负责。

小姐，这个座位间距太窄了，

我可以换个座位吗？

对不起先生，飞机上的座位间

距都是一样的（除非是紧急出

口）。

英语俚语English Idioms

Session I: It's a Zoo Out There(真象个动物园）

Part One

1. Smell a Rat = feel that something is wrong

可以用 I smell a rat 来表达自己感觉什么事情不正常、奇怪、不对头的意思，就象闻到死老

鼠的味道一样。

范例对话:

A: How come the front door is open? Didn't you close it before we went shopping?

B: I'm sure I did. I can't understand it.

A: Frankly, I smell a rat.

B: Me, too. I'm convinced that something is definitely wrong here.

A: We'd better call the police.

2. Fishy = strange and suspicious

同 smell a rat 意思相近，也表示感觉奇怪和怀疑，就象闻到鱼的腥臭味一样。

范例短文:

When the security guard（保安）saw a light in the store after closing hours, it seemed to him that

there was something fishy going on. He called the central office and explained to his superior（上

12

级） that he thought something strange and suspicious（令人怀疑的） was occurring.

英文幽默English humor

Every man should marry. After all, happiness is not the only thing in life.

再快乐的单身汉迟早也会结婚,幸福不是永久的嘛。

The wise never marry, And when they marry they become otherwise.

聪明人都是未婚的,结婚的人很难再聪明起来。

填字游戏crossword

行across

7．升舱

8．坚持

10．理解

（答案见后文）

列down

1．负责的

2．笔直的

3．令人愉快的

4．手续

5．易碎的

6．保管

9．过道

五，起飞前安全检查。

13

1， 词汇

(hand) luggage手提箱

Stow收藏好

Mobile phone手提电话

Open/lower the window blind

打开/关上遮光板

(hand) baggage手提包

Valuable贵重的

Electronic devices电子设备

Upright/Recline seatback调直

/放下座椅靠背

Carry-on手提的

Switch on/off打开/关上

Laptop computers手提电脑

Footrest脚蹬

2,句型useful phrases

We are preparing the cabin for take off. 我们在做起飞前安全检查。

We are getting the cabin ready for landing. 我们在做落地前安全检查。

We are going to dim the cabin light. 我们将调暗客舱灯光

Do you mind stowing your bag in the overhead 您可以把您的包放在行李架上

locker above your seat? 吗？

Sir, would you please switch off your mobile 先生，飞机就要落地了，您可

phone and your laptop computer in preparation 以把手机和手提电脑关闭吗？

for landing.

Madam, would you like me to hang up your jacket 女士，需要我帮您把外套挂起

for you? 来吗？

Would you please check if you have any 请您检查一下外套中是否有贵

valuables or documents in your jacket? 重物品或重要证件好吗？

Sir/Madam, for your safety, I have to ask you 先生/女士，为了您的安全，请

to return to your seat. 您回到自己的座位上去。

Excuse me, please don’t step on the emergency 对不起，请您不要把脚放在门

door. 上。

注意：涉及与安全有关的问题时，用词要坚定，可用“Would you please…..”,“I have to ask

you to…”,“I need to ask you to….”，“I must ask you to…”等；涉及并非与安全有关的问

题时，可用“Would you mind…..”，“Would you like to……”，“May I suggest……”等礼

貌用语。

3,对话范例dialogue

FA: Good morning, Sir. How are you today? 先生，早上好。您好吗？

PAX: Fine, thank you. Can you tell me please where 很好，谢谢。能告诉我我的座

my seat is? 位在哪里吗？

FA: Certainly Sir. May I see your boarding card? 当然了，先生。可以看一下您

的登机牌吗？

PAX: Yes, here you are. 是的，给你。

FA: 2J. It’s this way. Please follow me Sir. 2J。这边请，请跟我来。

At the seat 在座位上

FA: Here is your seat Sir. Would you like me to hang 先生，这是您的座位。需要我

up your jacket for you? 帮您把外套挂起来吗？

PAX: Yes, please. 是的，谢谢。

FA: Certainly. Could you please check if you have 好的，请您检查一下外套中是

any valuables or documents you’d like to keep with 否有贵重物品或重要证件好

you? 吗？

14

PAX: Yes, no problem. 好的，没问题。

FA: Thank you, Sir. We’ll bring your jacket to you 谢谢，先生。我们会在落地前

just before landing. 把外套还给您。

FA: Excuse me, Madam. Would you please fasten 对不起，女士。请您系好安全

your seatbelt? 带可以吗？

PAX: Oh yes, sure. 哦，当然可以。

FA noticed that the passenger is sending a text 乘务员发现该旅客正用手机发

message on her mobile phone. 送短消息。

FA: May I also ask you to switch off your mobile 我们就要起飞了，也请您关闭

phone in preparation for take off? 您的手机可以吗？

PAX: Why do I have to do it? 为什么我一定要关手机?

FA: Mobile phones and laptop computers may 手机和移动电话会影响驾驶舱

interfere with the cockpit instruments. We ask all our 的操作仪器。我们要求所有的

passengers to switch off electronic devices for take 旅客在起飞和降落时关闭所有

off and landing. 的电子设备。

PAX: Alright then. 那好吧。

FA: Thank you very much for your cooperation. 非常感谢您的配合。

上期答案：

填字游戏

行across 列down

7．UPGRADE 1．RESPONSIBLE

8．INSIST 2．STRAIGHT

10．UNDERSTAND 3．PLEASANT

4．PRECEDURE

5．FRAGILE

6．CUSTODY

9．AISLE

英语俚语English idioms

Session I: It's a Zoo Out There(真象个动物园）

Part Two

3. Take the Bull by the Horns = take decisive action in a difficult situation

在困难的条件下作出决定性的动作，或不计安危，勇敢面对，直接面对，就象擒牛从牛角入

手的方法。

范例短文:

Julie has always felt that she was missing out on a lot of fun because of her clumsiness（笨拙） on

the dance floor. She had been putting off taking lessons, but she finally took the bull by the horns

and went to a professional dance studio for help. She was tired of feeling left out and acted

15

decisively to correct the situation.

4. For the Birds = uninteresting， meaningless, boring and silly

无聊、无趣，愚蠢的，只是为鸟儿们准备的。

范例短文:

They went to a poetry reading, but they got bored and restless. As far as they were concerned, it

was for the birds! They left during an intermission（中间休息） because they found the reading

totally uninteresting and meaningless.

英文幽默English humor

Success is a relative term. It brings so many relatives.

成功是一个相关名词,他会给你带来很多不相关的亲戚（联系）。

Never put off the work till tomorrow what you can put off today.

不要等明天交不上差再找借口, 今天就要找好。

填字游戏crossword

行across

1．机务

2．设备

4．厨房

列down

1．应急

3．数、计算

7．头片

16

5．休息室

6．证书

8．申报

9．相差，差异

（答案见后文）

六，客舱巡视cabin patrol after take-off

1，词汇vocabulary

Adjust调整

Lean back往后靠

Crew call button呼唤铃

Volume音量

Footrest脚蹬

Souvenir纪念品

Amenity kit/overnight kit过夜包

Air conditioner空调

Recline往后靠

Press按下

Entertainment娱乐

Pillow枕头

Slippers拖鞋

Pajamas睡衣

Button按钮

Set a channel设定一个频道

Armrest扶手

Reading light阅读灯

Blanket毛毯

Ear plugs耳塞

Eye mask眼罩

2，句型useful phrases

The washroom is at the back/at the front. 洗手间在后面/前面。

The reading light switch is on the left 阅读灯的开关在座椅左面的扶手

armrest. 上。

The crew call button is on the armrest. 呼唤铃的按钮在座椅的扶手上。

May I help you to adjust the seat? 需要我帮您调节一下座椅吗？

Press this button and lean back. 请按下这个按钮并往后靠。

Would you like an extra pillow and blanket? 您需要多一个枕头和毛毯么？

If you need any help, please press this call 如果您需要任何帮助，请按呼唤

button. Here is the air vent. You can turn the 铃。这是通风孔，您可以把它调

knob here in whichever direction you like or 节到任何方向，或向右旋紧关掉。

turn it off by turning it tightly to the right.

Sir, if you want to sleep, please fasten your 先生，如果您想休息的话，请系

seatbelt as a precaution against sudden 上安全带以防止意外颠簸。即使

turbulence. Even when the fasten seatbelt sign 系好安全带指示灯亮了，我们也

comes on, we won’t need to wake you up. 无须叫醒您。

Here is the toy for your kid. 这是给小孩的玩具。

Your kid is too big for this baby bassinet, I’m 恐怕您的孩子稍大了些。而且把

afraid. Moreover it’s not safe to put your 您14公斤重的孩子放在容量是11

baby of 14 kilograms inside a bassinet with its 公斤的摇篮里也不安全。

maximum capacity of 11 kilograms.

Since it’s descending now, can I take away the 现在下降了，我可以把摇篮收走

bassinet? 吗？

小孩会用到的东西：

奶瓶milk bottle, 奶嘴comforter，婴儿护理板baby nursery board，一次性尿布disposable

diaper，拼板玩具jigsaw puzzle

17

3， 对话范例dialogue

FA : Madam, how may I help ?

PAX : Where can I find what movie are showing

today ?

FA : We have a very good se lection of emtertianment

programmes including movies which you can find the

categories’ page here. What sort of movie would you

like to watch today ?

PAX : I think a romantic one

FA : I like watching romantic movies and comedies

day for romantic one we have Love Actually

and for comedy we have Meet the Parents. Have you

seen them before ?

PAX : Yes, but I’d like to watch Meet the Parents

again. It’s funny.

女士，需要我帮什么忙么？

我可以在哪里看到今天有哪些

电影？

我们有多种娱乐节目可选择，

您可以在这里看到电影分类

页。您想看哪种电影？

爱情片或者喜剧……我想

我也喜欢看爱情片和喜剧。今

天我们有爱情片“真的爱了”，

还有喜剧片“拜见岳父大人”。

您看过这两部片子么？

看过，但我想再看一遍“拜见

岳父大人”。那片子实在是太有

趣了。

当然。让我帮您把频道调好，

女士。

哦，好的。谢谢你。

需要我帮您打开阅读灯吗？

FA : Certainly, let me set the channel for you,

Madam.

PAX : Oh, that’s good. Thank you.

FA : Would you like me to switch on the reading light

for you ?

PAX : That’s very kind, thank you. 你可真好，谢谢你。

FA : Not at all, Madam. Is there anything else I can 不用客气，女士。还有什么可

help you with ? 以帮到您的么？

PAX : I’m fine now, thanks. 不用了，谢谢。

上期答案：

填字游戏

行across 列down

1．ENGINEER 1．EMERGENCY

2．EQUIPMENT 3．COUNT

4．GALLEY 7．ANTIMACASSAR

5．LOUNGE

6．CERTIFICATE

8．DECLARATION

9．DISCREPANCY

18

英语俚语English Idioms

Session I: It's a Zoo Out There(真象个动物园）

Part Three

5. Straight From the Horse's Mouth = from a reliable source

说话者本人的原话，或从可靠、权威人士处得来的信息。美国人在这里把说话的人比作大马

了。

范例对话:

A: How did you find out that Jill was engaged?

B: I got the information from a very reliable source.

A: You mean Jill told you so herself?

B: That's right. I got it straight from the horse's mouth!

Session II: The Body Has Many Uses(身体的多种用途）

Part One

1. Get in Someone's Hair = bother someone

可以用 get in someone's hair来表达麻烦某人意思，就象钻到某人的头发里，让人厌烦一样。

范例对话:

A: Children! Would you please stop making so much noise! And for heaven's sake, pick up your

clothes and toys! It's hard enough trying to keep this house clean without your throwing your

things all over the place!

B: Clara, I know that the children get in your hair, but you should try not to let it upset you so

much.

A: Listen, Jim. I can't help it. The children bother me and make me very angry when they're so

noisy and messy.

2. Tongue-In-Cheek = not serious

舌头没有放正，表示某人不是认真的。

范例对话:

A: Why were you teasing Sonia about her new hairdo? She really took offense at what you said.

B: I didn't mean to offend her. I was simply making a tongue-in-cheek remark when I said that it

was too elaborate for a girl of her young, tender age.

A: Well, she thought you were serious. She had no idea that you were just saying that as a joke.

B: I'm really sorry. I suppose I owe her an apology.

19

英文幽默English humor

"Your future depends on your dreams." So go to sleep.

"现在的梦想决定着你的将来"，所以还是再睡一会吧。

There should be a better way to start a day than waking up every morning.

应该有更好的方式开始新一天,而不是千篇一律的在每个上午都醒来。

七，供餐meal service

1,词汇vocabulary

1）任选主菜类

Beef breast牛腩

Stir-fried beef stick炒牛肉条

Lamb steak羊排

Chicken with curry咖喱鸡

Mutton羊肉

Sausage香肠

Seafood海鲜

Lobster龙虾

Cod鳕鱼

Fragrance eel鳗香

Salmon三文鱼

Scrambled eggs炒鸡蛋

2）主食类

Rice/steamed rice米饭

Noodles面条

Spaghetti意大利面条

Steamed potato煮土豆

3）冷荤类

Fillet鱼片、肉片

Jellyfish海蜇皮

Salmon roe三文鱼鱼子

Goose liver鹅肝酱

4)蔬菜类

Vegetable salad蔬菜色拉

Fried bean curd Sichuan Style

麻婆豆腐

Tomato番茄

Bean curd豆腐

Chili辣椒

Asparagus芦笋

Dry bean curd豆腐干

Pepper/black pepper胡椒/黑

胡椒

Bamboo shoot笋尖

Salted fish咸鱼

Kelp海带

Caviar鱼子酱

Spicy crayfish麻辣小龙虾

Ribbon fish带鱼

Smoked salmon烟熏三文鱼

Lamb tongue羊舌头

Plain congee白米粥

Fried noodles炒面

Pasta意大利面食

Fried potato煎土豆

Glutinous rice糯米饭

Udon noodles乌冬面

Macaroni通心粉

Beef steak牛排

Barbecue pork叉烧

Sparerib小排骨

Bacon培根肉

Lamb小羊肉

Ham火腿

Shrimp虾

Crab蟹

Sea bass/perch鲈鱼

(mini)Abalone（小）鲍鱼

Tuna金枪鱼

Braised beef炖牛肉

Pork steak猪排

Chicken鸡肉

Duck鸭肉

Quail鹌鹑

Chicken sausage鸡肉肠

Prawn对虾

Fish鱼

Eel鳗鱼

Sturgeon鲟鱼

Omelette煎蛋

20

Cucumber黄瓜

Soya大豆

Cabbage卷心菜

Celery芹菜

Carrot胡萝卜

Onion洋葱

Pickles酱瓜、泡菜

Black fungus黑木耳

5）点心与面包

Bread面包

Croissant羊角面包

Assorted roll花式面包

Baked pumpkin cake南瓜饼

Steamed sweet milky bun奶黄

包

Sesame seed roll芝麻包

6）水果类

Apple苹果

Apricot杏

Banana香蕉

Watermelon西瓜

Lemon柠檬

Cherry樱桃

Date枣子

Papaya木瓜

7）芝士类

Assorted cheese什锦芝士

Edam cheese红波

8）汤类及其他配料

Broth肉汤

Soya bean sauce酱油

Salad dressing色拉汁

Oyster sauce牡蛎汁

9）甜品类

Dessert餐后甜点

Cake蛋糕

Danish丹麦圈

Eggplant茄子

Potato土豆

Cauliflower西兰花

Lettuce莴苣、生菜

Dried turnip萝卜干

Taro芋艿

Chinese pickles榨菜片

Bean豌豆

Red kidney bean红腰豆

Broccoli花椰菜、甘蓝

Radish萝卜

Mushroom蘑菇

Pumpkin南瓜

Salted vegetable咸菜

Bun小（圆）面包

Baguette法式长棍面包

Steamed roll花卷

Hamburger汉堡包

Mushroom vegetable bun香菇

菜包

Red bean paste bun豆沙包

Garlic bread大蒜面包

Roll面包卷

Moon cake月饼

Sandwich三明治

Lotus paste crispy pastry莲蓉

酥饼

Spring onion bun花卷包

Orange橙、橘子

Peach桃子

Pineapple菠萝

Kiwi fruit猕猴桃

Mango芒果

Chestnut栗子

Melon哈密瓜

Tangerine柑，橘

Grape葡萄

Plum李子

Peach生梨

Strawberry草莓

Walnut胡桃

Pomelo柚子，文旦

Camembert cheese金文笔

Danish blue cheese丹麦蓝芝士

Cheddar cheese车打芝士

Chicken broth鸡汤

Chicken powder cube鸡精汤

块

Vinegar dressing香醋汁

Mayonnaise蛋黄酱

Chili sauce辣酱

Thousand island dressing千岛

汁

Sour plum sauce酸梅汁

Mustard dressing芥末汁

Honey蜂蜜

Chestnut cake栗子蛋糕

Donut甜圈

Apple tart苹果塔

Black forest cake黑森林蛋糕

Chocolate donut巧克力甜圈

21

Almond donut杏仁甜圈

Pudding/charlotte布丁/水果

布丁

Mousse奶油冻/毛士

10）饮料及洋酒类

Beverage饮料

Lemon tea柠檬茶

Chamomile tea洋甘菊茶

White tea/tea with milk加奶

的红茶

Regular coke普通可乐

Juice果汁

Tonic water健胃水

Champagne香槟

Vodka伏特加

Icing donut糖霜甜圈

Muffin/muffin chocolate松饼/

朱古力松饼

Fruit jam果酱

Tiramisu提拉米苏

Ice-cream/ice-cream with

vanilla flavor冰激凌/香草味

冰激凌

Green tea绿茶

Jasmine tea茉莉花茶

Still water纯净水

White coffee/coffee with milk

加奶的咖啡

Diet coke健怡可乐

Ginger ale生姜水

Beer啤酒

Brandy白兰地

Gin杜松子酒

Black tea红茶

Oolong tea乌龙茶

Sparkling water苏打水

Black coffee清咖啡

Sprite雪碧

Soda water苏打水

Red/White wine红/白葡萄酒

Cocktail鸡尾酒

Whiskey威士忌

威士忌的种类有：占边Jim Beam, 红方Johnny walker Red label，芝华士Chivas Regal

白兰地的种类有：轩尼诗VSOP: Hennessy VSOP

2,句型useful phrases

Here is the menu for today. Please choose the main 这是今天的菜谱。请您选择您

course you like. 喜欢的热主菜。

Please mind your shoulders. （推餐车送餐食时）两边旅客

请小心。

Would you care for a drink ?/Would you like a 您想喝点什么？

drink ?/Would you like anything to drink ?

Would you like ice and lemon with your gin and 您的金汤力力需要加冰和柠檬

tonic ? 么？

Would you like milk and sugar with your coffee ? 您的咖啡需要加奶和糖么？

The liquors served on board are all complimentary. 飞机上的洋酒是免费的。

Sorry, we don’t have the one you mentioned on board. 对不起，我们没有您要的那种，

Would you like something else instead ? We have 其他的可以吗？我们有黑方威

Black Label, Remi Martin and Bourbon. 士忌，人头马，波旁酒。您喜

欢哪一种？

How would you like your Whiskey ? Take it straight 您想怎么喝您的威士忌？直饮

or on the rock ? 还是加冰？

Here is your peanuts, and your drink as well, please 这是您的果仁，还有您的饮料，

enjoy. 请慢用。

Would you care for a meal ?/Would you like anything 您需要用餐么？

to eat ?

Shall I lay the tablecloth for you ? 我来为您铺桌布好吗？

We are serving chicken with fried noodles and beef 我们有鸡肉炒面条和土豆牛肉

with boiled potato. Which main course would you 两种主菜。请问您喜欢哪一种

22

prefer ?

Would you prefer dim sum or an omelet for

breakfast ?

May I recommend the roast beef with potato ? It’s

very popular today.

Steamed fish with rice has been very popular

with our passengers today and is no longer

available. May I suggest the stir-fried beef

noodles ? It is also very nice.

Sir, I’m so sorry that we have run out of the

Chicken with Rice. But we still have Seafood

with Noodles, and it’s also delicious. Do you

like to have a taste?

Mr. Smith, how do you like your beefsteak,

rare, medium or well done?

Sir, here is your special meal. May I offer you a drink

to go with it ?

We have a wide selection of cheese, which include

cheddar, edam, camembert and Danish blue. Which

one would you like ? Would you like some friuts or

biscuits to go with your cheese ?

We have a great selection of afternoon tea and coffee

on board. We are offering green tea, black tea,

jasmine tea, camomile tea, milk tea, lemon tea,

Oolong tea and Pu’er tea.

Would you like anything else ?/Can I get you

anything else ?

May I collect your tray ?

3,对话范例dialogue

1)

FA : Madam, would you like some peanuts ?

PAX : Yes, please.

FA : Would you care for a drink ?

PAX : I’ll have gin and tonic.

FA : Would you like ice and lemon with your gin and

tonic？

PAX : Only ice, please.

FA : Certainly.

FA : Here is your gin and tonic.

呢？

请问您早餐是想吃点心还是煎

蛋卷？

您觉得烤牛肉配土豆怎么样？

今天它很受欢迎。

今天蒸鱼配米饭很受旅客的欢

迎，已经订完了。您觉得炒牛

肉配面条怎么样？也很不错

的。

先生，非常抱歉，鸡肉饭已经

没有了，但我们还有海鲜面，

也很好吃，您想尝尝吗？

史密斯先生，请问您牛排需要

几分熟？

先生，这是您的预定的特殊餐。

请问您需要佐餐饮料么？

我们为您准备了各款芝士，有

车打、红波、金文笔和丹麦蓝。

请问您喜欢哪一种？需要配一

些水果和面包饼干吗？

我们机上有特色下午茶供应。

有绿茶、红茶、茉莉花茶、

洋甘菊茶、奶茶、柠檬茶、

乌龙茶和普洱茶八种茶，还

有低因咖啡、金牌咖啡和卡

普奇诺三种咖啡。您想要喝

那一种呢？

您还需要什么么？

可以把您的餐盘收了么？

女士，您需要来些花生么？

好的。

您要喝点什么？

请给我一杯金汤力。

您的金汤力要加冰块和柠檬

么？

请加些冰块。

好的。

这是您的金汤力。

23

PAX : Thank you.

2)

FA : Excuse me, Sir, would you like anything to eat ?

PAX : Yes, please.

FA : Today we are serving chicken Adobo with

steamed rice, cod fish in butter sauce with mashed

potato and a vegetable lasagna. Which main course

would you prefer ?

PAX : Oh, it all sounds good. Which one would you

recommend ?

FA : Cod fish with mashed potato is very tender and

has been very popular today. My favourite is the

vegetable lasagna. It is particularly good today .

PAX : I think I’ll go for the fish.

FA : Fish with mashed potato. Great choice, I’m sure

you’ll like it. Would you care for a drink to go with

your meal ?

PAX : Yes, I’ll have a glass of wine.

FA : Today we are offering white Chardonney or red

Bordearx. Which would you prefer ?

PAX : I’ll have a glass of the Chardonney, please.

FA : Here is your wine, Sir. Can I get you anything

else ?

PAX : No, I’m alright.

FA : Enjoy your meal Sir.

3）

PAX : Miss, do you have vegetarian meal ?

FA : Did you book a vegetarian meal in advance, sir ?

PAX : No, I didn’t.

FA : Do you mind I go and check it for you ?

FA : I’m afraid that we don’t have any extra

vegetarian meal for you today. Shall I give you more

bread and vegetable instead ?

PAX : That’s fine.

FA : Here you are, sir. I would like to remind you also

that next time when you fly with us, you can book a

special meal in advance and please confirm it when

you check-in.

谢谢。

先生，打扰一下。请问您需要

用餐么？

是的。

今天我们有鸡肉阿斗波[拉美、

菲律宾等地的一种菜肴]配米

饭，奶油鳕鱼配土豆泥和蔬菜

烤宽面条。您喜欢吃哪一种

呢？

哦，他们听上去都不错，你有

什么推荐么？

鳕鱼配土豆泥非常嫩，而且今

天很受欢迎。蔬菜烤宽面条是

我的最爱，今天的还特别好吃。

那我吃鳕鱼吧。

鳕鱼配土豆泥，太好了，您一

定会喜欢的。用餐时您需要喝

点什么么？

是的，我要一杯葡萄酒。

今天我们有夏敦埃白葡萄酒和

波尔多红葡萄酒。您想喝那种

呢？

请给我一杯夏敦埃白葡萄酒。

这是你你的葡萄酒，先生。您

还需要什么吗？

不用了，我很好。

先生，请您慢用。

小姐，请问有素食吗？

先生，您事先订过素食餐吗？

没有。

您介意我帮您去看一下吗？

很抱歉，我们今天没有多余的

素食餐。您还需要些面包和蔬

菜吗？

好的。

给您，先生。下次如果您在乘

坐我们的航班，可以事先预定

好特殊餐，并且在办理托运手

续时再次确认一下。

24

英语俚语English Idioms

Session II: The Body Has Many Uses(身体的多种用途）

Part Two

3. Pull Someone's Leg = fool someone

完全没有中文抱大腿、溜须拍马或扯后腿的意思，本短语在美语里是愚弄某人的意思。

范例对话:

A: Hey, Al. I was invited to be a judge for the Miss America Beauty Pageant!

B: Oh, really? Come on, you're pulling my leg!

A: No, honestly. Do you really think that I'm trying to fool you with a ridiculous story?

B: Well, you've told me foolish stories before.

A: I can assure you that this one is for real.

4. Stick Out One's Neck = take a risk

把脖子伸出去，在美语中是去冒险的意思。

范例对话:

A: How come they're asking me to act as their guide through the jungle?

B: Evidently they think you're the only one who can lead them to the lost temple.

A: That jungle has danger lurking around every corner. Why should I stick my neck out for them?

They didn't pay me for my services.

B: They know that you would be taking a great risk and could possibly get hurt, but you're the

only one with enough knowledge to take them to their destination. I'm sure you'll be amply

rewarded.

5. Get Off Someone's Back = stop bothering someone

从某人的背上下来，表示停止麻烦某人。

范例对话:

A: Hey, John. I'm bored. Come on, let's go out and do something.

B: Sorry, I'm right in the middle of studying for a physics exam. I won't be able to make it tonight.

A: You've been studying for a long time. Why don't you take a break? Come on! Let's go! Forget

studying for a while!

B: Look! Get off my back! I can't go anywhere!

A: OK. I'll stop bothering you only if you promise to let me know the minute you're finished.

英文幽默English humor

A man goes to church and starts talking to God. He says: "God, what is a million dollars to you?"

and God says: "A penny", then the man says: "God, what is a million years to you?" and God says:

"a second", then the man says: "God, can I have a penny?" and God says "In a second."

25

一男子进入教堂和上帝对话。他问：“"主啊， 一百万美元对你意味着多少？”上帝回答：“一

便士。”男子又问：“那一百万年呢？”上帝说：“一秒钟。”最后男子请求道：“上帝，我能

得到一便士吗？”上帝回答：“过一秒钟。”

填字游戏crossword

行across

2．Italian pasta made in long thin rods, cooked

in boiling water until soft and usually served

with a sauce

3．pickled roe of sturgeon or other large fish,

eaten as a delicacy

4．eggs beaten together and fried, often with

cheese, herbs, vegetables, etc or with a sweet

filling

列down

1．large bluish-black shellfish with eight legs

and two long claws that turns scarlet when it is

boiled

2．rib of pork with most of the meat cut off

7．mixture of minced meat and flavoring, etc in

a thin tube-like casing

26

5．long hard tubes of pasta, often chopped into

short pieces and boiled before eating

6．Cook (meat or vegetables) slowly with very

little liquid in a closed container

8．movable organ in the mouth, used in tasting,

licking, swallowing and speaking

9．piece of meat or fish without bones

（答案见后文）

八，免税品销售duty free sale

1, 词汇vocabulary

Perfume香水

Cigarettes香烟

Make-up化妆

Watch手表

Cash现金

Cosmetic化妆品

Necklace项链

Lipstick唇膏

Pay付款

Currency货币

Toys玩具

Bracelet手镯

Cologne古龙水

Credit card信用卡

4， 句型useful phrases

Would you like any Duty Free items ?/May I

interest you in our Duty Free products ?

How many cartons of Marlboro Light cigarettes

would you like to purchase ?

We have an excellent choice of cosmetic products.

How would you like to pay ?

Would you like to pay in cash or by credit

card ?

Would you like to pay in HK dollars or US

dollars ?

I’m sorry we don’t have enough change. Do you

have a note of smaller value？

I’m sorry I can’t give you any discount. All

the items we sell on board are at marked prices.

3,对话范例dialogue

FA : Would you like any Duty Free products,

Madam ?

PAX : I ‘m not sure.

FA : Did you have a chance to look through the Duty

Free Catalog located in the seat pocket in front of

you ? Would you like me to recommend anything for

you？

PAX : I’d like to buy a present for my mother.

您需要购买免税品么？

您需要几条万宝路香烟？

我们有很多非常棒的化妆品。

请问您怎么付钱呢？

请问您使用现金还是用信用卡

付款？

请问您用港币还是用美金付款

呢？

对不起，我们的零钱不够，您

有小面额的钞票么？

对不起，不能给您打折。飞机

上所有物品都是明码标价的。

女士，请问您需要购买免税商

品吗？

我不确定。

您有没有看看过您座椅前口袋

里的免税品参考目录呢？需不

需要我向您推荐一些免税商品

吗？

好啊。我想给我母亲买一件礼

27

It’s her 60th birthday.

FA : Oh, that’s lovely. We have a wide selection of

items that may be suitable for the occasion.

FA : We have an excellent choice of cosmetic

products and perfume. May I recommend this set

from Elizabeth Arden or this new perfume ? It’s a new

light and refreshing scent.

PAX : I think this perfume would be just the right

thing for her. How can I pay ?

FA : We accept both credit cards and major

currencies.

PAX : OK, I’ll pay by Visa card.

FA : Here you are, Madam. I hope your mother will

enjoy her birthday and her lovely present.

PAX : Thank you very much.

上期答案：

填字游戏

行across

2．SPAGHETTI

3．CAVIAR

4．OMELETTE

5．MACARONI

6．BRAISE

8．TONGUE

9．FILLET

物作为她六十岁的生日礼物。

哦，那太好了。我们有很多商

品都非常合适。

我们有许多出色的化妆品和香

水。您觉得这套伊丽莎白雅顿

的香水系列怎么样？它是一款

清香、提神的新款香水。

我觉得这瓶香水应该很适合

她。我应该怎么付款呢？

信用卡和主要货币我们都可以

接受。

好的，我用Visa信用卡支付。

给您，女士。我希望您的母亲

生日快乐并且喜欢这份可爱的

生日礼物。

非常感谢。

列down

1．LOBSTER

2．SPARERIB

7．SAUSAGE

英语俚语English Idioms

来看看美国人认为做哪些事是不地道的，令人生厌的。

Session III: That's Not Nice(真不够哥们）

Part one

1. Drive Someone Up a Wall = annoy someone greatly

可以用 drive someone up a wall 来表达惹恼某人，就象把某人赶上墙一样。

范例对话:

A: Wow! What a great set of drums!

28

B: Yeah, they're great, but I can't play on them when my folks are at home. They say I drive them

up a wall with all the loud banging.

A: I get the same thing at home. My folks tell me that I annoy them and get them really angry

whenever I turn up the volume on my stereo.

2. String Someone Along = lead someone on dishonestly

带欺骗性质地引诱某人，就像用绳钓鱼一样。。

范例短文:

Liz had high hopes of marrying Dean. When he ran off with another woman, she realized that he

was just string her along. She had felt very strongly about him and was really hurt to see that he

was deceiving her and had no intentions of ever marrying her.

英文幽默English humor

*Men vs. Women*

A man will pay $2 for a $1 item he needs.

A woman will pay $1 for a $2 item that she doesn't need.

A woman worries about the future until she gets a husband.

A man never worries about the future until he gets a wife.

To be happy with a man, you must understand him a lot and love him a little.

To be happy with a woman, you must love her a lot & not try to understand her at all.

A woman marries a man expecting he will change, but he doesn't.

A man marries a woman expecting that she won't change, and she does.

29

填字游戏crossword

行across

1．ornament of pearls, beads, etc worn round

the neck

6．at a reduced price

7．money system in use in a country

8．sweet-smelling liquid, often made from

flowers, used especially on the body

9．roll of shredded tobacco enclosed in thin

paper for smoking

10．very good; of very high quality

（答案见后文）

列down

2．substance for putting on the body, especially

the face, to make it beautiful

3．ornamental band worn on the wrist or arm

4．buy

5．suggest; advise

九，健康问题health issues

1词汇vocabulary

Headache头痛

Toochache牙疼

Fever发烧

High blood pressure高血压

Sore throat嗓子疼

Diabetes糖尿病

Painkiller止疼片

Capsule胶囊

30

Stomachache胃痛

Heartburn心痛

Heart disease心脏病

Nose bleed流鼻血

Throw up/vomit呕吐

Diarrhea腹泻/拉肚子

Bandage绷带

Syrup糖浆

Upset stomach胃部不适

Flu流感

Asthma哮喘

Running nose流鼻涕

Allergy过敏

Indigestion消化不良

Ointment药膏

2,句型useful phrases

Are you feeling better ?

Do you feel dizzy ?

Do you have a stomachache/ headache/ toothache/

backache ?

Please call me if you need any assistance.

Are you allergic to any medicine ?

Do you suffer from high blood pressure ?

Do you have asthma ?

Have you brought any medicine yourself ? I’ll bring

you a cup of warm water immediately.

Don’t worry. That is because of the change in air

pressure. You may relieve the ear pain by swallowing

or by blowing your nose. You will feel better when

the aircraft stops climbing.

3,对话范例dialogue

1）

PAX : Excuse me, my husband is not feeling well.

Can you help ?

FA : Certainly, Madam. (Addressing the male pax)

Can you tell me where you are feeling uncomfortable,

Sir ?

PAX : I have a headache and a diarrhea. I think it’s

food poisoning.

FA : When was the last time you had something to

eat ?

PAX : It was about 3 hours ago, before I came to the

airport.

FA : Do you feel dizzy ?

PAX : Yes, and a bit sick.

FA : I understad that you have a headache and a

diarrhea, and you are feeling dizzy and sick. May I

ask you if you are allergic to any medication ?

PAX : No, no allergies.

FA : I can offer you some berberine to help you settle

your diarrhea. Would you like it ?

PAX : Yes, that sounds good.

FA : Here is the pills, Sir. I’ll leave an extra airsick

bag in case you need it. Is there anything else I can do

to make you feel more comfortable ?

PAX : No, that’s fine. Thank you.

你觉得怎么样？

你觉得头晕吗？

您胃/头/牙齿/背疼吗？

如果您需要帮助请随时告诉

我。

您对药物过敏么？

您得过高血压吗？

您有哮喘吗？

请问您自己备药了么？我马上

把水送来。

不用担心，这只是气压变化带

来的。您可以用吞咽口水或鼓

鼻子的方法来减轻耳痛的问

题。飞机停止爬高后就会好转

了。

对不起，我的丈夫觉得不太舒

服。你能帮忙过来看一下吗？

当然了，女士。（称呼该男旅客）

你能告诉我你觉得哪里不舒服

吗？

我头很痛，而且还拉肚子。我

想我可能是食物中毒了。

您最后一次吃东西是什么时候

呢？

大约3小时前，我来机场之前。

你觉得头晕么？

是的，还有一点恶心。

我明白了，你头很痛，有腹泻，

还觉得头晕和恶心。您是否对

药物过敏呢？

不，没有。

我可以给您一些黄连素来缓解

您的腹泻，您觉得怎么样？

好的，听上去不错。

这是药片，先生。我再留一个

清洁袋给您，以备不时之需。

还有什么我能帮到您的么？

没有了，这样就可以了。谢谢！

31

FA : Not at all. Please call me if you need any further

assistance.

2）

PAX : Miss, I feel very weak now and I’m about to

faint.

FA : Would you like to lie down on the seats to rest

for a while ? Do you need me to loose your tight

clothing for you ?

PAX : That’s fine. But I still can not breath smoothly.

没关系。如果您还有任何需要，

请随时通知我。

小姐，我觉得自己很虚弱，好

像快要晕倒了。

这样啊，想躺下来休息一下

吗？我帮您把衣服松开些吧。

好的。我还是觉得好像有点儿

透不过气来。

您需要吸氧么？

我想我需要。

好的，您稍等会儿，我马上就

回来。

（乘务员拿来氧气瓶并帮助旅

客戴上氧气面罩，十分钟后乘

务员为旅客取下面罩。）

这杯温水是给您的。您觉得好

点儿了么？

好多了。已经不碍事了。谢谢

你们为了救我所作的一切！

不用客气。没有什么比您康复

过来更让人高兴的了。

FA : Do you need to inhale oxygen ?

PAX : I think I do.

FA : All right. Please wait for a while I’ll be right

back.

(Cabin crew brings the oxygen bottle and help the

passenger to put on the oxygen mask. 10 minutes later

cabin crew takes down the mask.)

FA : Here is a cup of warm water for you. Do you feel

better now ?

PAX : Yes, much better. I’m fine now. Thank you

very much for all you’ve done to save me.

FA : You are welcome. There’s nothing better than

knowing that you’ve recovered.

上期答案：

填字游戏

行across 列down

1．NECKLACE 2．COSMETIC

6．DISCOUNT 3．BRACELET

7．CURRENCY 4．PURCHASE

8．PERFUME 5．RECOMMEND

9．CIGARETTE

10．EXCELLENT

英语俚语English Idioms

Session III: That's Not Nice(真不够哥们）

Part Two

3. Sell Someone Down the River = betray someone

32

出卖某人给警察。

范例对话:

A: I heard that poor Jud Landed up in jail.

B: Yeah. His so-called girlfriend sold him down the river and claimed the reward on him.

A: I can't understand that. I thought she was devoted to him.

B: She couldn't have been very devoted to him if she betrayed him and informed the police about

his hiding place.

A: That just goes to show you what people will do for money.

4. Leave Someone High and Dry = abandon someone

把某人丢在一边不管。

范例对话:

A: Say, Jill. I thought that John was going to help you do the dishes tonight.

B: So did I. But he left me high and dry.

A: Where did he go?

B: Well, he got a call from some of his pals at work to go bowling, and he left me alone to do all

this work without any help at all!

5. Spill the Beans = reveal a secret

泄密。

范例对话:

A: Did you know that Harry was going to take Kathy on a Caribbean cruise?

B: Yes, I did. He was planning on surprising her with the tickets for their anniversary, but someone

spilled the beans.

A: What a shame! That was supposed to have been a surprise.

B: Yes, it's too bad that someone told her about the trip beforehand and ruined Harry's surprise.

A: That's OK. Her enthusiasm was not dampened in the least!

英文幽默English humor

*Men vs. W

omen*

A woman has the last word in any argument.

Anything a man says after that is the beginning of a new argument.

A woman will dress up to go shopping, empty the garbage, and get the mail.

A man will dress up for weddings and funerals.

Men wake up as good-looking as they went to bed.

Women somehow deteriorate during the night.

33

A woman knows all about her children, best friends, favorite foods, secret fears and hopes and

dreams.

A man is vaguely aware of some short people living in the house.

十，时间和天气time and weather

1,词汇vocabulary

Weather forecast天气预报

Showers阵雨

Typhoon台风

Temperature温度

Below zero零下

Overcast多云

Thunderstorm雷暴雨

Cold/hot/warm/sunny/cool/foggy/rainy/snowy/humid/windy/stormy/ to describe the weather

冷、热、温暖、阳光明媚、寒冷、有雾、下雨、下雪、潮湿、大风、暴风可用于描述天气

Ahead of schedule比计划早

时间的表达方式有以下几种：

11.45pm 10.30am 2.15pm 08.50am

*eleven forty five in *ten thirty in the *two fifteen in the *eight fifty in the

the evening morning afternoon morning

*Quarter to twelve *half past ten in the *quarter past two in *ten to nine in the

morning the afternoon morning

*two *eight

Behind schedule比计划晚 Time difference时差

*Eleven forty five *Ten

p.m.

2,句型useful phrases

What’s the weather like today ?

It’s raining/snowing heavily.

We may experience turbulence due to strong wind.

We don’t normally have much rain this time of year.

We will arrive tomorrow at 7am local time.

It normally takes about 10-15 minutes to go through

immigratioin.

3,对话范例dialogue

1)

Pax : Excuse me, do you know what the weather is

like in Shanghai today ?

FA : When we left this morning it was lovely and

warm with a light breeze. The temperature was

今天天气如何？

今天在下大雨/雪。

由于有大风，我们可能会有颠

簸。

一般每年的这个时候都不会下

很多雨。

我们将于当地时间明天早上七

点到达。

办理移民手续一般只需要大约

十到十五分钟。

对不起，你知道上海今天天气

如何么？

我们今天早上离开的时候，上

海还很温暖，吹着微风。气温

34

around 20℃. But according to the weather forecast it

will change in the next few days.

PAX : Oh, no. Is it getting colder ?

FA : The temperature will stay around 18-20℃ but it

will be windy and rainy for the next couple of days.

How long are you staying in Shanghai ?

PAX : Ten days.

FA : Oh, I’m sure it will improve by then. I listened to

the weather report this morning and the weather

should improve by the end of the week.

PAX : Oh, that’s good news. What is normally like

this time of year ?

FA : It’s absolutely gorgeous. Autumn is my favourite

time of the year. It’s not too hot and the humidity is

not so high. It’s very pleasant.

PAX : Can I find out what the weather is like before

we arrive ?

FA : Certainly, Sir. The weather condition will be

announced before landing.

PAX : Thank you. I’m looking forward to spending

my time in Shanghai.

FA : I’m sure you’ll enjoy it.

2)

PAX : Excuse me, I’ve What time is it

now ?

FA : Glad you’ve had a good rest, Madam. It’s quarter

past 4 in the afternoon Beijing time.

PAX : What is the time difference between Shanghai

and London ?

FA : Shanghai is 8 hours ahead of London. So the

time in London is now 8.15 in the morning.

PAX : Oh, thank you. I’ll adjust my watch. When are

you serving dinner ? I’m a bit hungry.

FA : We’ll start the meal service in about 30 minutes

Would you like me to get you a drink or anything

else ?

PAX : Just a glass of water, please.

FA : A glass of water, certainly, Madam.

大概在20度左右。但天气预报

说接下来几天可能会有变化。

哦，不。天气会变冷么？

气温还是在18到20度左右，

但是接下来几天可能会起风和

下雨。您要在上海呆几天呢？

十天．

哦，我觉得到那个时候天气一

定会改善的。今天早上我听天

气预报说本周末就会改善了。

哦，这是个好消息。每年这个

时候天气一般都怎么样？

绝对是灿烂的好天气。秋天是

我一年中最喜欢的时候，既不

很热，也不潮湿，非常舒适。

在我们到达前我能知道具体的

天气情况吗？

当然，先生。落地前我们会广

播上海的天气情况。

谢谢你！我很期待在上海度过

这段时光。

相信您会喜欢上海的。

对不起，我刚才睡着了。现在

几点了？

很高兴您休息得很好，女士。

现在是北京时间下午四点十五

分。

上海和伦敦的时差是多少？

上海时间比伦敦时间早8小时。

所以现在是伦敦时间早上八点

十五分。

哦，谢谢。我会调整我的手表

的。什么时候有晚餐供应？我

有点饿了。

30分钟后我们就开始供应晚餐

了。您要喝点饮料还是其他的

呢？

请给我一杯水。

一杯水，好的，女士。

35

小谜语English riddle

谜面：Which can move faster, heat or cold?

英语俚语English Idioms

Session IV: People Do the Strangest Things(人会做很奇怪的事）

Part One

1. Shoot the Breeze = chat informally

美国人把无目的的闲聊比作是向微风射击，打风。

范例对话:

A: What are you going to be doing this afternoon?

B: Oh, I don't have anything in particular in mind.

A: Why don't you come over to my place? We can listen to some records and shoot the breeze.

B: That sounds OK to me. I'd like to relax listening to music and visit and chat informally until my

folks get back from shopping.

2. Bite the Dust = go down in defeat

美国人把输了比作是头朝下啃泥土。

范例短文:

Andy did exceptionally well in all of the track events, but bit the dust in the high jump

competition. Much to the disappointment of his fans, he went down in defeat, losing to a

competitor from the visiting team.

3. Bend Over Backward = try very hard

美国人认为向后倾是要花很大力气才能做到的事。Bend over backward 表示非常努力去做某

事。

范例短文:

When Joan first started teaching she was afraid that she would have a lot of trouble getting used to

the kids and to the faculty. Her fears turned out to be unfounded. Since everybody bent over

backwards to help her. Everyone tried very hard to help her feel comfortable and adjust to the

school.

36

填字游戏crossword

行across

1．台风

4．计划

6．预报

7．多云

8．微风

（答案见后文）

列down

1．雷暴

2．描述

3．天气

4．阵雨

5．灿烂的

十一、特殊情况special situation

1,词汇vocabulary

Delay延误

Overnight过夜

Downgrade降级

En route航路上

Accommodation膳宿

Transit转机

Upgrade升级

2,句型useful phrases

The time on your ticket is the time for closing aircraft

door, not the time for taking off.

Due to flying around the thunderstorm en route, our

flight will be delayed by about ten minutes.

Because of the unfavorable weather condition en

route, we will be 10 minutes later than the arrival time

on our timetable.

The main reason for today’s delay is because of the

机票上的时间是指关机门时

间，而不是起飞时间。

由于航路上有雷雨，绕开它飞

行将使航班大约延误10分钟。

由于航路天气原因，我们将比

时刻表时间晚10分钟到达。

今天的延误主要是因为我们接

37

late arrival of the previous flight.

I’m sorry , sir, to catch a transit flight after such a

long distance flight, you should at least leave two

hours between them.

We are sorry to inform you that due to bad weather,

we’ll return to Shanghai Pudong International Airport

and stay overnight there.

Our ground staff will arrange the accommodation for

you and will inform you tomorrow’s departure time..

Sorry, your ticket has been downgraded. Please keep

this ticket and later have the fare difference refunded

at the original issuing office.

3,对话范例dialogue

1）

PAX: Miss, do you think I can catch this connecting

flight?

FA : Sir, you may rest assured, you can certainly

catch it./I’m sorry you’ve missed your connecting

flight. But don’t worry, our ground staff will help you

to catch the next available flight as soon as possible.

2）

PAX : Miss, I’ve left my camera in the waiting room.

FA : Our plane is airborne already. But please don’t

worry, we’ll ask our captain to infrom the ground staff

to look for it.

FA : Well, please write down your name, address and

telephone number on this paper. If we find your

camera, we will inform you immediately.

PAX : I’m sorry for giving you so much trouble.

FA : It’s OK. That’s what we are here for.

上期答案：

1， 小谜语：

谜底：Heat, because you can catch cold. (追上冷，患感冒)

2，填字游戏

行across 列down

1．台风 1．雷暴

4．计划 2．描述

的飞机晚到。

对不起，先生，像这样一个长

航线后的转机航班，您应该至

少留两小时的转机时间。

我们很抱歉地通知您，由于天

气不好，我们将返回上海浦东

国际机场，并且在那儿过夜。

我们的地面人员将会安排好你

们的膳宿，并通知你们明天的

起飞时间。

对不起，您的机票已经办理了

降级手续，请您将这张机票保

存好，到原出票处退款。

小姐，请问我能赶上这个衔接

航班吗？

先生，您放心，您一定能赶上

这个航班。/对不起，您已来不

及赶这个航班。但是，请别着

急，我们的地面人员将会帮您

去转下一个航班。

小姐，我的照相机丢在候机室

了。

现在我们已经起飞了，请您别

着急。我们会请机长通知地面

人员帮您找的。

这样吧，请您在这张纸上写下

您的姓名、地址和电话号码。

我们如果找到了，会立即通知

您的。

对不起，给你们添麻烦了。

没关系。这只是我们该做的。

38

6．预报

7．多云

8．微风

3．天气

4．阵雨

5．灿烂的

小谜语English riddle

谜面：Why is an empty purse always the same?

英语俚语English Idioms

Session IV: People Do the Strangest Things(人会做很奇怪的事）

Part Two

4. Scratch Someone's Back = return a favor

美国人认为帮别人挠背就是还礼，对别人恩惠地交换。

范例对话:

A: Hey, Bea. I need some help stacking these boxes. Would you please give me a hand?

B: OK. And I need some help tidying up the house. How about your helping me out after that?

A: OK. If you scratch my back, I'll scratch yours.

B: I know you don't like doing housework, but I'll help you with the boxes if you promise to return

the favor.

A: No problem. I'll even do the windows.

5. Turn Someone Off = disgust someone

turn off 表示把电源断掉。Turn someone off 表示让别人一下子没了兴趣。

范例对话:

A: How was your date with Marty last night?

B: Well, it started off OK, but he really turned me off when we went for a snack after the movies.

A: Did he say or do something to annoy you?

B: Frankly, he disgusted me when he tried to talk with his mouth full.

A: I don't blame you. That would have really bothered me too.

6. Kick the Bucket = die

死跷跷了。

范例短文:

It's been said that the old man knew of a buried treasure, but he kicked the bucket before telling

anyone where it was. If the treasure exists, the old man unfortunately took the secret of its location

with him when he died.

39

（答案见后文）

十二、沟通用语small talk

1,词汇vocabulary

Cute可爱 Favorite最喜爱的

Dissapointment失望 Misunderstanding误会

2,句型useful phrases

How are you today?

Good morning, Mr Smith. Nice to meet you. My

name is Lucy, the first class attendant. I’m very glad

to serve you. Wish you a happy flight.

How is the meal, sir ?

Your baby is so cute.

We have prepared bottled mineral water for you, by

the way, you may take your favorite beverage from

the bar.

You looks very happy. Is there anything special

today ?

Do you need anything ?

If there’s anything else we can do for you, please

don’t hesitate to tell us.

It’s so nice to have you on board today.

Thank you, sir, I’d like to accept your kindness, but

not your gift/tips. I’m just donig my job/performing

my duty.

Sorry, sir, it might be too fast for me. Could you say it

again slowly ? Thank you.

Sir, I’m terribly sorry about what happened and I fully

understand your disappointment, but I believe there

might be some misunderstanding.

Sir, thank you for flying with us today, and later after

landing we will open the middle door. Please go that

way. (with hand pointing at the direction)

When the boarding bridge/ramp is ready, you can

Kindness好意

Ramp客梯车

今天觉得如何？

早上好，史密斯先生。我是今

天头等舱的乘务员露西，很高

兴有机会为您服务，希望您今

天有一段愉快地旅行。

先生，您觉得今天的饭菜还对

您胃口么？

您的孩子真可爱！

我们为您准备了瓶装矿泉水。

旅途中，您还可以到吧台上自

取喜欢的饮料。

您今天看上去非常高兴。有什

么特殊的事情发生吗？

您需要什么吗？

如果还有任何我们可以为您做

的事情，请告诉我。

今天您能来搭乘我们的飞机，

真是太好了。

谢谢您，先生。我很乐意接受

您的好意，但我不能接受您的

礼物/小费。我只是做了我应该

做的/履行了我的职责。

对不起，先生。对我来说，您

说得太快了。您能慢点再说一

遍吗？谢谢您。

先生，对于这件事的发生我深

表歉意，我完全理解您的心情，

但我觉得这之间可能存在着某

种误会。

先生，非常感谢您今天乘坐我

们的航班。飞机落地后，我们

会开中门。请往那边走。（手指

方向）

当廊桥/客梯车靠好之后，您就

40

deplane.

Since it’s raining today, the ramp is wet. Please be

careful and mind your steps.

It’s rather windy ’d better put on your

overcoat.

I have some questions.

I see/know what you mean.

That will be great if you can smile more often.

It is a great flight that everyone helps each other so

that we work like a team.

Thanks everybody for your cooperation.

I feel so good and hope to fly with you soon

3,对话范例dialogue

1）

FA : You looks very happy. Is there anything special

today ?

PAX : Yes. Today is our 30th wedding anniversary.

FA : Oh, congratulations! There’s no better reason for

me to arrange two cups of chanpagne for you as a

celebration.

PAX : Thank you. You are so nice.

FA : Here you are! Hope you’ll have a great time in

Shanghai.

PAX : Thank you so much.

2）

CP: You are doing very well today. But if you don’t

mind, I would like to give you some suggestions.

FA: Definitely not. Please let me know it so that I can

improve next time.

CP : You are very efficient during work. It would be

better if you smile more often. It will make you more

beautiful.

FA : I know now. I’ll try to do it next time. Thank you

for telling me.

上期答案：

2， 小谜语：

谜底：There is no change in it. (零钱，变化)

可以下飞机了。

由于今天下雨，客梯车上有水。

请小心脚下。

外面风很大，您还是穿上大衣

吧。

我有些问题想要问一下。

我明白你的意思。

如果微笑再多点儿，就更好了。

大家充分发挥团队精神，配合

默契，航班执行得非常好。

感谢各位的配合。

和你们飞行很开心，希望下次

有机会再一起飞行。

你们看上去很开心，今天有什

么特别的事情吗？

是的。今天是我们结婚30周年

纪念日。

哦，恭喜你们！那我怎能不为

你们送上两杯香槟作为庆祝

呢？

谢谢，你可真好。

这是您的香槟。希望你们在上

海过得愉快。

非常感谢！

你今天工作的不错。不过如果

你不介意的话，我想给你一些

建议。

当然不介意。请您告诉我这样

我下次才能改进。

你工作的时候非常有效率，如

果你的微笑在多一些的话，就

跟好了。而且那也会让你变得

更美丽。

我现在知道了，下次我会努力

改变的。谢谢您告诉我。

41

英语俚语English Idioms

Session V: Do Your Best (尽最大的努力）

1. Stick to One's Guns = maintain one's position

坚持自己的立场。

范例短文:

In spite of the fact that it was inadvisable to have a controversial figure address the club, the

chairman stuck to his guns and insisted that it would make good sense to hear the other side of the

question before taking a vote on the issue. He maintained his opinion and position on the matter,

even though a number of members tried to make him change his mind.

2. Get the Ball Rolling = initiate action

开始做某事。

范例对话:

A: Look! You've been talking about repairing the roof for weeks now. Don't you think it's about

time to get the ball rolling?

B: I know, but I've been busy with other things. I promise I'll get to it this weekend.

A: The time to start doing it is right now! According to the weather report it's supposed to rain

tomorrow.

3. Hang On = persevere

坚持。

范例短文:

During the depression years the Smiths had a great deal of trouble with their business, but

somehow or other they were able to hang on. Although they almost lost their store, they managed

to persevere until things got better.

4. Give It One's Best Shot = try hard

努力去做，尽最大的能力。

范例对话:

A: Can you do anything about repairing this TV set?

B: I'm not much of an electrician, but I'll give it my best shot.

A: Many thanks. I'd be most appreciative.

B: OK. I'll try my hardest to fix it, but I'm not promising that I'll succeed.

A: At this point, I'll take all the help I can get.

5. Pull String = exert influence

42

施展影响力。

范例短文:

Steven had been unsuccessful in getting tickets for the opening game of the season. However, he

pulled some strings with the manager of the team and got excellent seats. There's no doubt that he

got the tickets only by exerting his influence with a person important enough to help him get what

he wanted.

6. Go to Bat for Someone = help out and support someone

棒球是美国人喜欢的一种运动，去帮别人击棒球，表示去帮助别人。

范例对话:

A: Is it true that Don got into some trouble at work last week?

B: Yes, he did. He was reproached for not turning in his sales reports, but his secretary went to bat

for him.

A: What was she able to do?

B: She helped him out a great deal by admitting that she had misplaced the reports that he gave her

to be typed.

A: So, it was her fault, not his.

B: Right.

十三、其他others

1, 有用的句型other useful expressions

1)吸引注意力getting attention

*Excuse me

*Sorry to disturb you

*Sorry to interrupt

*Sir/Madam (with a rising tone)

2)致歉apology

*I’m sorry

*I’m so/very/terribly sorry

*I apologise

*I do apologise

3）请教同事和再次确认

*Let me check

*Let me check with my colleague

*Let me find out

*Let me have a look

*Let me ask

对不起

不好意思打扰一下

不好意思打断一下

先生/女士

对不起

非常抱歉

我很抱歉

我真得很抱歉

让我去查一下

让我去和同事查一下

让我找一下

让我看一下

让我问一下

43

*Let me confirm 让我确认一下

4）离开旅客前before leaving a passenger

*I’ll be right back. 我马上就回来。

*I’ll be back shortly. 我很快就回来。

*I’ll come back in a few minutes. 我几分钟后就回来。

*I’ll be back as soon as I can. 我会尽快回来的。

*I’ll be back as soon as possible. 我会尽快回来的。

*May I ask you to wait here for just a moment ? 您可以在这里稍等片刻么？

*Would you kindly wait here, please ? 可以请您在这里稍等片刻吗？

5）*UM与地面服务员的交接taking over with ground service staff

GS: -----She is the UM. 她是无人陪伴儿童。

------This is the document bag in which there are various travelling evidences such as

tickets, boarding passes and passport.这是文件袋，里面有机票，登机牌和护照。

------ Here are copies of service notice of special passengers, please sign in this column.

这是特殊旅客通知单，请在这一栏签名。

CP:------ So according to the notice there should be two hand baggages with the UM。根据特

殊旅客通知单，应该有两件手提行李。

GS：------Here are those two luggages.这是那两件行李。

CP:------OK, I will sign. 好的，我来签字。

CP(to FA) :------Please fill in the trip record of UM before descending. 请在下降前把这份无

人陪伴儿童旅途生活记录单填写好。

*轮椅旅客到达站交接 taking over the wheel-chair PAX at destination

CP :-----We need two wheel-chairs, do you have them arrived now ? 我们需要两辆轮椅，来了

吗？

GS :-----Yes, we get two here. 是的，来了两部

CP :-----Great, we will have the wheel-chair passengers to disembark at last. 好的，我们让轮

椅旅客最后下飞机。

GS :-----OK. 好的。

6）各类单据 filght documents

General declaration 总申单 Cabin list 舱单

Balance sheet 平衡表 Cargo list 货单

Customs seal 关封 Invoice box 票证箱

Public post box 公邮箱

7）特殊旅客 special passengers

Wheelchair 轮椅旅客 Old passenger 老年旅客

Disabled passenger 残疾旅客 blind PAX 盲人旅客

Deaf PAX 聋哑旅客 pregnant 孕妇

Repatriation PAX 遣返旅客 packing PAX 打包旅客

44

附件：大师谈英语学习

许国璋

*学英语就要无法无天，要天不怕地不怕。

*学外语，要眼尖，耳明，嘴勤，手快。只要多读，多记，多讲，多写，自有水到渠成之日。

*学习外语，从事语言学研究的人不要把自己圈在只读洋文的狭小天地里，一定要具备良好的国

学基础。

光学几句干巴巴的英文不行....不要总是把阅读的目的放在提高英文上，阅读首先是吸收知识，吸

收知识的过程中自然而然就吸收了语言。

胡壮麟

* 我认为学好英语在一般情况下可用如下规则描述："动因+兴趣"---决心---持之以恒----见效。

* 既要珍惜课堂教学和老师指导的学习机会，也要抓住"习得"英语的机会，后者指学会自己主动

听广播听录音，看电视看录像，读书报读小说，与操英语者用口语和书面语交流。

* 模仿英美人的语音语调，但不必一味追求洋腔洋调，重点应放在发音正确，吐字清楚，表达自

然。大胆张口，有时不免背诵，以至自说自话。

* 阅读时对那些不影响全句全篇大意的新词，多查词典，了解其意义和用法。

* 做任何事都要掌握其规律，学英语也一样，因此，看一两部浅易的语法书何乐而不为？

王佐良

* 通过文化来学习语言，语言也会学得更好。

* 语言之有魅力，风格之值得研究，主要是因为后面有一个大的精神世界：但这两者又必须艺术

地融合在一起，因此语言表达力同思想洞察力又是互相促进的。

* 文体，风格的研究是有实际用途的，它可以使我们更深入地观察英语的性能，看到英语的长处，

短处，以及我们在学习英语时应该特别注意或警惕的地方。因为英语一方面不难使用，一方面又

在不小心或过分小心的使用者面前布满了陷阱。

周珏良

* 对于翻译的步骤我有以下看法；（1）先逐字逐句译出，不要少掉什么东西，不避免某些翻译

腔。（2）抛开原文，只看译文，依原文风格（简练，沉郁，俏皮等）修改译文文字。这时会发

现好多问题，往往是上下文呼应联系问题和整体风格问题。（3）再对原文，看看走了意思没有。

（4）放几天甚至几星期后再看。这时对原文的记忆已经模糊了。在上述第二阶段修改文字时曾

因为原文还大都记得，觉得还顺当的许多地方，现在都通不过了，需要再修改文字。这时往往要

加些字或减些字才能使意思清楚。经过这一次修改，一般说译文就可以拿出去了。

* 要理解一国的文化就要读些历史，文学，包括诗和散文作品。我国古时儿童入私塾读书，开始

读《三字经》《千字文》《百家姓》此外还要读《千家诗》或《唐诗三百首》，也就是要蒙童及

早地接触我国传统文化的意思。我们读点英诗，目的与此类似。

何其莘

* 用英文思维是许多英语学习者都希望达到的一种境界，因为这是用英语流畅地表达思想的基

础。对于一个生活在非英语环境中的中国学生来说，要做到部分或全部用英文来思考确有很大难

度，但也不是可望而不可及。从自己学习英语的经历中，我体会到坚持大量阅读是实现这一目标

最有效的途径之一。

* 首先要选好难易程度适中的原文书籍：一般以每页（大32开）不超过八个生词为宜。其次是

阅读方法：要像读中文小说那样快速浏览，不默读，不查字典，更不通过翻译来理解原文的意思。

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遇见不认识的生词，要根据上下文来推测。第三是要坚持天天都读，而且要给自己规定每天必须

完成的阅读任务。只要坚持下去，几个月，半年之后，肯定会看到成效。

胡文仲

* 学习英语无捷径。要想学好英语只有大量实践，多听多读多说多写。不要被商业广告所误导。

* 对于初中级英语学习者我特别推荐英语简易读物，读的材料要浅易，故事性要强，读的速度尽

可能快一些，读的越多越好。这是学好英语屡试不爽的一个好办法。

* 说英语一不要怕犯错误，二不要怕别人笑话。要争取一切机会讲英语，和外国人讲，和同学讲，

和同事讲，实在没办法的时候和自己讲。例如，可以把自己想说的话录下来，然后再放出来自己

听。

* 要多用词典，多用英语词典。如果读词典读的津津有味，就说明学英语已经上路了。

* 英语具有较好的基础以后，通读（注意不是略读或跳读）一本浅易的英语语法书会使你有一种

豁然开朗的感觉。

丁往道

* 要注重写的练习。强调听和说，听，说领先，是对的；经常阅读，大量阅读，也是必要的。但

对于排在"四会"末尾的"写"，千万不要认为它可有可无。"写"在学英语的过程中有其特别重要和

不可替代的作用。只要是写一篇短文，就得思考内容和观点，组织材料，安排层次，斟酌词句，

这是极好的锻炼。而且写对语言的正确性和表达的准确性的要求比口语要高些，因为可以考虑和

修改。这对提高语言质量十分有益。

* 要关心中国文化。中国人都应关心中国文化，主修英语或别的外语的朋友们更要注意对中国文

化的学习和钻研，因为在外语上用很多时间，可能会忽略中国文化的学习，结果是对所学语言国

家的情况和文化特点知道得多，而对中国的文化特点知道得反而少。中国文化源远流长，有很多

宝贵的成份，我们应该珍视这份遗产，努力予以发扬光大。

张中载

* 学语言光听不说，光读不写，是学不好的。现在，有不少学生只知戴着耳机听英语，埋头读英

语书，却不开口朗读，背诵名篇，名段，不开口练着说英语，也不动手做笔头练习，写英语文章。

只有语言的"输入"（通过听，读吸收语言），却无语言的"输出"（通过口头和笔头表达思想，应

用学到的语言），是学不好语言的。

* 学语言同学文化分不开。通过语言学英语国家的文化，通过文化学语言要听读题材广泛的书籍

和文章（历史，文学，传记，科技，经济，政治，军事等），在提高语言水平的同时增长各种知

识，并学到另一种文化的精华。

梅仁毅

* 要学好英语，就要对语言本身及语言所传达的各种文化信息感兴趣。当你读到或听到别人用简

洁的英语表达深奥的思想时，兴奋不已，立即记住，这就表明你已对语言产生了兴趣。没有这种

兴趣，难以在语言学习中登堂入室。

* 学习英语从一开始就要重视语音，语调。发音，语调，重音，停顿，不求完美，但要基本正确。

否则，将影响听力及口语，从而是语言失去交流的功能。

* 简易读物对打好基础极有用，要多读。 一是数量要多，至少读四十本。二是要重复读，选出

十至十五本，读三遍，读到许多问题印在脑子中。设想一下，别人能用一千五百到两千词汇写出

几十本书来，如果我们能把这些表达方式掌握住，能够表达多少内容！

* 在基础阶段后期，或高年级，要努力背诵名篇，比如说，背50-100篇。无论从语言还是内容

来说，这都是精华。背熟了，对了解西方文化，对研究文字的运用都有好处。

46

吴冰

* 学习外语和学习任何知识一样，是不能投机取巧的。首先要有刻苦的精神和持之以恒的决心。

* 语言是有声的，因此一开始就要把语音的基础打好。发音正确，别人才能听懂你的话，同时也

便于你通过"听"来学习新的知识。

* 我们常说的"英语基本功"包括听、说、读、写这四个相关的方面，学习时要尽量平衡发展，如

果其中一项过差，会从总体上影响外语水平的提高。如今仅电视一个渠道就有许多"听"的节目，

可"读"的书更多。至于"说"和"写"完全可以自己练习。没有人对话，可以采用英语思维的办法跟

自己说。"写"这可以通过记日记来提高，一天记一件事，可以写"听"到或"读"到过的，这样就复

习了从"听"和"读"中获取的语言知识。

* 学习外语"懂得了"不等于"掌握了"。如对中国人来说，理解she和he二字并不难，但用起来却

每每出错，因此要常练、多练、反复练。

* 语言是与文化紧密联系的，不了解英语国家的历史和文化，即便能说英语，在交流中也难免产

生误解和其它困难。

* 学英语除了肯下功夫外，还要动脑筋总结英语特点，比较英语和汉语的"同"和"异"。看到了"

同"有助于提高学习效率，不过，需要注意学习和掌握的还是"异"的部分。

* 要想学好英语，得不怕麻烦勤查外国人为初学者编写的单语词典，因为使用双语词典时，大多

数人常图方便只看中文，而英语解释不但更加准确，而且通过看英语解释还能复习常用词汇和表

达法，可谓"一箭双雕"。

陈琳

* 在没有语言环境的情况下，外语是不可能"习得"的（但作为一种教学手段，必须尽量创造习得

环境），只能"学得"。必须下艰苦的功夫。我一向主张要"背"。不仅儿童，成人更加要背。且看

郑板桥在《自叙》中所说："人咸谓板桥读书善记，不只非善 记，乃善诵耳。板桥每读一书，必

千万遍。舟中，马上，被底，或当食忘匕著，或对客 不听其语，并自忘其所语，皆记书默诵也。

书有弗记者乎？"一代大师尚且如此，何况我辈凡人，更何况他背的大概不是外语。

* 一般学习外语的，都知道有所谓"精读"和"泛读"。殊不知，在听、说和写这其他 三"会"上，也

都要作精和泛的工作。说的啰唆些：要有精听和泛听、精说和泛说、精 写和泛写。精泛两种功

夫相辅相成，缺一不可。

* 学习语言，在读、听、说、写四会中，固可因工作的需要而有所侧重，但最好还是能全面掌握。

英国16世纪思想家培根曾说："读书使人充实，交谈使人机敏，写记使人精 确"（这里交谈包括

听和说）。可以看出，学会读、听、说、写一种语言，不仅是掌握语言能力以作为工具的问题，

更加关系到一个人素质的培养。

刘承沛

* 学英语的成败，在很大程度上取决于我们接触了多少英语和什么样的英语。阅读的语 言材料

最容易得到，因此我们应该多读书，读各种有用的书，好书。

* 朗读和听写是学外语最有效的训练方法，基础阶段必须坚持。千万不能因为现行各种 英语测

试不考这两项而放弃。

* 不要小看世界名著的英文简写本。基础阶段读它三，四十本才会体会到学英文究竟是 怎么一

回事。

* 及早学会用英-英词典。这是因为英汉词典多半不解释词义，只给对等词，而两种语 言的词汇

并不是可以完全对等的。

危东亚

* 学习英语，就是要学习英语特有的表达方式。吕叔湘先生说过，英语是英语，汉语是 汉语。

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这个提法相当尖锐，意思是告诫中国学生，要分清英语与汉语的表达方式，不要 把二者混同起

来。林语堂先生也一再强调过英文的表现法，并饶有风趣的说，在英文里 只有"花闻香"，没有"

花香"。

* 改革开放以来，学习英语的人越来越多，学习的客观条件也在不断改善。但是，学习的人在主

观上还存在一个问题，就是不够自觉注意英语特有的表达方式，结果自己所掌 握的英语质量不

高，或可说毛病不少。

* 大家都说要学"地道"的英语。所谓地道英语就是英语特有的表达方式。从这个角度 看来，地

道英语并不是什么玄远的东西，在我们日常接触的英语里就有，在许多课文里 就有，在不少录

音里就有，就等我们去发现，去学习。

* 然而，要发现和学到地道英语，也就是英语特有的表达方式，不是一下就做得到的。 首先，

要学会分辨什么是英语特有的表达方式。对于我们中国人来说，英语作为一门外 国语，其中必

然有许多难点和特点。这些难点和特点理应受到重视，但是说来奇怪，中 国学生往往忽略过去，

不予重视。

* 这个现象主要是由于缺乏正确指导。正确指导可以来自两方面：一是教师，二是参考 书籍。

对广大自学英语的人来说，借助参考书籍尤其重要。参考书籍，如词典、语法 书、用法书以及

讲作文修辞的书，都会告诉我们在学习和使用英语时应当注意什么。我 们如果把从参考书籍学

到的知识应用到听说读写实践中去，常作英汉对比，日积月累， 最终就不但能辨别出而且能掌

握住英语特有的表达方式。

高厚坤

* 一般人查词典为了弄懂词的意义，而有些人却把字典当作有趣、消闲的读物。据多位 作者所

述，钱钟书先生就是这样一位读者。他把重的拿不动的大辞典挨着字母逐条细读 ；他在漫长的

旅途上手捧一本别人认为"索然寡味"的英文字典，怡然自得的读了一个 月；他在去英国的轮船

上以约翰逊博士的《英文词典》伴随，深得其中的乐趣，自称趣 味之深，有不足外人道者。我

想如果我们有这种精神钻研一本英文词典，我们在许多方 面都会有很大的长进。

* 林语堂曾眷恋《简明牛津辞典》和《袖珍牛津辞典》，称之为"枕中秘"。他认为这 两本词典

对词的取舍是根据读者的需要，同时又把词当做活的材料，举出实例，十分有 用。其实，随着

辞典编撰学的发展，几十年来好的英文词典层出不穷，尤以供母语为非 英语的读者用的学习词

典（learner 's dictionary）不断出现为最。例如《牛津高级现 代英语词典》、《朗文当代英语词

典》、《钱伯斯大众英语学习词典》、《柯林斯精选 英语词典》等等---释义深入浅出（"朗文"

释义所用词汇约2，000个），例证精当深 度，语法简明扼要，辨析饶有情趣。对英语学习者来

说，其实用性已超出了林语堂的枕 中秘。你不妨取其一二当作读物，读到不忍释卷。，甚至须

臾不可离，那么语言也就学 到手了。其中"柯林斯"最浅近，"牛津"、"朗文"有双解本。

熊德倪

* 学习英语（或任何一门外语）没有任何捷径可徒，老想找捷径的人是永远学不好的， 要想学

好必须定下心来打一场持久战。

* 不要忙于"对口"（学专业英语）。如果基础没有打好，甚至英语还没有入门想学好 专业英语

是绝对不可能的。

* 我总喜欢把学习英语比作一场围攻战。被围攻的是你脑子里的母语，攻打这个堡垒的 是英语

大军。你指挥军队攻破一道又一道防线，直至拿下你头脑中这个顽强堡垒---母 语。

* 学英语每人都有自己的特点和方法，但有一点是共同的，那就是每个人都必须要有大 量的实

践，都必须在听说读写方面下苦功夫。

* 要从阅读中学到好的，地道的英语，我们不防读细一点甚至对好的句子、段落加以背 诵。但

阅读不应该只限于写一些漂亮句子，更重要的是得到知识，不仅是专业知识，而 且是广泛的人

48

文知识，这是学好英语的关键所在。

* 在50年代初我提出要"read for information."因为当时材料少得可怜。现在摆在 我们面前的是

一个广阔的阅读天地，因此我提出要"read for pleasure."当你达到这 个境界，你会发现你的一切

问题都迎刃而解，再也不会为"如何学好英语"这个问题而 苦恼。

秦秀白

* 好学生都不是在课堂上由老师"教"出来，而是靠老师在课堂内外"导"出来的。就 学习英语而

言，不要把"宝"都押在课堂教学上，而要靠自学。We live in and by language.要学会在生活中学

英语。生活的范围有多大，你的英语学习天地就有多么宽 广。诚然，你周围的语言环境是汉语，

但你完全可以自己创造虚拟的"英语世界"。常 问问自己：这层意思或这个事物用英语该怎么表

达？在这种场合或情景下，"老外"会 说些什么话？带着这类问题去读书，去请教他人，就能"立

竿见影"。有了这种意识， 你就会发现：你走到哪里都可以学英语，一辈子都在学英语。

* 要读大量的英文小说。就英语学习而言，一部英文小说其实就是英语建构的一个"虚 拟世界"。

那里有人，有人的心灵和人与人之间关系的揭示，有人与自然、与社会的冲 突和调和。走进一

部英文小说，你实际上就已经"生活"在一个"英语世界"里了，还 愁没有东西可学？经典作品要

读，写得好的当代通俗小说也要读，因为后者的语言更新 鲜，更有时代感。

陶洁

* 学习英语跟做任何学问一样，没有捷径可走，不下苦功夫是不行的。

* 学习英语首先要打好基础。从语音语调做起，多听录音多模仿，一定会有收益。学习 语言有

一个积累过程，在听、说、写、读四项基本技能中，阅读是关键。应该大量阅读 简写本文学名

著和其他简易读物，培养对英语的感性认识，了解英语社会的文化背景知 识。如果把自己感兴

趣的文章或诗歌或名篇背下来，那对以后写地道的英语会有很大的 好处。

* 学习英语是为了使用。在大量阅读的基础上，要想方设法使用自己学到的东西。最简 便的方

法是使用英语复述自己感兴趣的阅读材料和用英语写日记。这两种办法可以促使 我们在阅读时

有意识的寻找我们想用的语言素材和表达方式，而长期坚持的结果会提高 我们理解原文的能力

和用英语正确表达思想的能力。

黄源深

* 大量阅读对英语学习至关重要，没有大量阅读很难学好英语。现今学生的一个通病是 阅读量

太小，拘泥于短文章上的"精耕细作"，产生不了语感，因而口笔语都缺少外国 味。多读文学作

品和外国报刊不失为一剂良药。

* 写作最能使人感到英语学习上的不足，最能提高对语言的敏感性和吸收能力。好的作 文是（学

生）写出来的，不是（老师）改出来的，多写才能出文章。写作在开始时往往 是苦事，一不坚

持就会放弃，因而需要毅力。写作应辅以大量阅读，写作中出现的错误 能通过阅读自我纠正。

* 英美人都反对背字典，因而对说本族语的人来说，良好的语言环境和大量的阅读足以 使英语

词汇得到多次重复，直到被掌握。而我国的英语学习者情况就不同了，生活在汉 语语言环境里，

英语的阅读量往往不足，难以在自然的语境中通过重复掌握该掌握的全 部词汇。因此中国学生

的词汇量往往偏小， 对听、说、读、写造成很大障碍。我主张 有一定基础的学生（如大三学生）

不妨背一背词典，细水长流，不要贪多，贵在坚持。 背的同时要不忘阅读，使背过的词汇在阅

读中得以巩固。掌握的词汇一多，学习者便有 豁然开朗的感觉。

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