2024年4月13日发(作者：)

接诉即办工作下一步计划

英文回答：

Next Steps for the Call-and-Receive Action Plan.

1. Strengthen the platform: Enhance the functionality

and accessibility of the call-and-receive platform to

ensure seamless communication and efficient issue reporting.

2. Improve response times: Implement measures to reduce

response and resolution times for reported issues,

enhancing the responsiveness of the system.

3. Enhance coordination: Foster effective coordination

among relevant departments and agencies to streamline issue

handling and ensure prompt resolution.

4. Expand scope: Explore expanding the scope of the

call-and-receive system to address a wider range of issues

and provide comprehensive support to citizens.

5. Promote awareness: Conduct outreach and educational

campaigns to increase public awareness and encourage active

participation in the call-and-receive system.

6. Evaluate performance: Regularly assess the

performance of the call-and-receive system and identify

areas for improvement to enhance its effectiveness and

efficiency.

7. Incorporate technology: Leverage technology to

automate processes, enhance data analysis, and provide

real-time updates on issue status.

8. Foster collaboration: Engage with community

organizations, neighborhood groups, and other stakeholders

to gather feedback and foster partnerships for improved

issue resolution.

9. Provide training and support: Offer comprehensive

training and support to personnel involved in the call-and-

receive system to ensure they possess the necessary skills

and knowledge for effective operation.

10. Monitor and adjust: Continuously monitor the

performance of the call-and-receive system and make timely

adjustments based on feedback and emerging needs to

maintain its effectiveness and relevance.

中文回答：

接诉即办工作下一步计划。

1. 加强平台建设，提升接诉即办平台功能性和可及性，确保沟

通顺畅、问题报送高效。

2. 提升响应速度，实施措施缩短报事响应和解决时间，提升体

系反应速度。

3. 增强协同配合，各部门、各单位间加强有效协同配合，畅通

问题处理流转，确保快速解决。

4. 扩大受理范围，探索拓展接诉即办体系受理范围，覆盖更广

泛的民生问题，为群众提供全面保障。

5. 提升宣传力度，开展宣传推广和教育活动，提升群众知晓率，

鼓励积极参与接诉即办。

6. 考核绩效评估，定期对接诉即办体系绩效进行评估，查找不

足，提升工作效能和效果。

7. 融入科技手段，利用科技手段实现流程自动化、加强数据分

析、问题状态实时更新。

8. 加强协作联动，联合社区组织、街区群团等，收集意见、加

强合作，提升问题解决能力。

9. 提供培训支持，为接诉即办工作人员提供全面培训和支持，

确保具备相应技能和知识，有效开展工作。

10. 动态监测调整，持续监测接诉即办体系运行情况，根据意

见反馈和新出现需求及时调整，保持体系的有效性和适用性。