2024年3月16日发(作者：)

JOB DESCRIPTION

职位描述

SECTION ONE 第一部分

JOB OUTLINE 职位概述

Job Title

职位名称:

Catering Sales Manager

宴会销售经理

Division

大部门:

Department

小部门:

Events

宴会部

Sales and Marketing

市场销售部

Reports To:

Director of Catering

宴会销售总监

Supervises

下属:

Catering / Events Coordinator

宴会会议销售协调员

Other Relationships

其它联系:

Other departments

其他部门

Approved by

批准人:

Job Grade

职位等级:

Level 3

Position

职位 :

General Manager

总经理

Signature

签名:

Updated by

更新:

Director of Sales and Marketing

市场销售部总监

Staff Name

雇员姓名:

Date

日期:

Commencement Date

入职日期 ：

Signature

签名:

No. of Pages

页数:

7

SECTION TWO 第二部分

KEY AREAS 职责范围

1

Title：

Catering Sales Manager

职位名称 ： 宴会销售经理

Division/Department:

Sales and Marketing

部门： 市场销售部

Job Summary/Purpose:

职责概要：

1. The Catering Sales Manager is responsible in achieving the room and

catering sales objectives of his/her MICE markets and business segments. In

addition, he/she is responsible for the follow up of materialized groups with

rooms under the general guidance and supervision of the Director of

Caterting,Director of Sales in coordination with the Director of Sales and

Marketing, implements all sales activities and maximize business opportunity

in his/her specific area of responsibility.

宴会销售经理负责实现自己於会展市场营销部分的客房和餐饮的目标及负责团队协调和跟

进工作，并密切与宴会销售总监，销售总监及市场销售总监保持联系和沟通，同时执行所

有销售活动，并在其职责范围内最大化地使业务机会转变为现实产能。

Core Competencies：

核心竞争力:

1. Supervision of Operation Depts

营运部门督导

2. Personal Function

个人职能安排

3. Profitability

收益

4. Guest Satisfaction

客人满意度

5. Employee Satisfaction

员工满意度

6. Human Resources

人力资源

7. Reports

报表

8. Meetings

会议

9. Cost Control

成本控制

10. Budget / Capex

预算/ 资本支出

11. Image Management

形象管理

12. Environment Protection

环保职责

13. Energy Conservation

能源节约职责

14. Property Management

物业管理

15. General Duties

其他职责

SECTION THREE 第三部分

RESPONSIBILITIES 职责明细

2

1. Supervision of Operation Depts

营运部门督导

-

N/A

2. Personal Function

个人职能安排

- Assist DOSM and DOC to execute all sales action plans related to MICE

market (by segment and geographical locations) as outlined in the Marketing

Plan.

辅助市场销售部总监和宴会销售总监执行所有关于市场营销计划中会展市场营销销售计划

的活动（根据地段和地理位置）

-

-

-

Handle all aspects of Groups logistics after contract signing including co-

ordination with all related departments and execution thereof

跟进所有团队相关事宜，包括酒店内部的配合及协调和执行情况

Develop hitlist industry and segment under the supervision and guidance of

DOC and DOSM

在市场销售部总监和宴会销售总监的指导和监督下，拓展指定团队市场

Manages and administrate the MICE, Group and Catering team to ensure

smooth operation and all daily tasks are completed according to standard

and in time.

管理并协助宴会销售部，确保顺畅运作，及时有效的完成每日工作任务。

- Assist DOSM and DOC to maintain updated information on city-wide events

including exhibitions, conventions and other large events that will impact the

hotels’ business and share such information with other departments

辅助市场销售部总监和宴会销售总监对影响酒店业务的活动保持及时的信息更新如展览，

会议和其他大型活动并与其它部门共享信息

- Maintain a high level of exposure for the hotel in major market areas through

direct sales, telephone, fax and written communications

在主要的客户市场，通过销售拜访，电话营销，传真以及书面交流使酒店保持高水平的曝

光

-

-

Constantly check filing/tracing system and give advice for improvement

Follow up with Sales, Catering and Events Team after the post-event

meeting with Thank You calls and send Thank You Letter together

与销售和宴会销售团队共同合作，跟进宴会活动事后相关事宜，例如电话回访以及发感

谢信

定期检查备案/跟踪系统，并提出改进意见

-

-

-

Cross-sells other URC Hotels

销售集团内部其它酒店

To constantly check filing/tracing system and give advice for improvement

To disseminate hotel information (by mail) to regional sales offices and other

URC Hotels and outside guests as needed

通过电子邮件形式宣传酒店信息，目标为区域销售办事处和其他

URC

酒店及酒店外部客

人

定期检查备案/跟踪系统，并提出改进意见

-

To handle routine correspondences, i.e. letters/fax/inquires

处理相关文件，如信件/传真/询价

- To be aware of the Hotel hygiene and food safety control standards and

procedures in handling complaints on food hygiene (e.g. food poisoning)

对饭店的食物安全控制及食物卫生有高度认识，并可处理由食物卫生方面引发的投诉，如

食物中毒

3

-

Represents the hotel and participates in domestic and international sales

activities.

代表饭店参加国际及国内的销售活动

-

Collect Market & Competitor Information on a timely basis.

定期收集竞争对手的产品信息

-

Assists in strategic department planning and development.

协助制定部门战略计划，监督其发展

-

Identifies and handles sales leads effectively and efficiently.

高效认知和掌握销售线索

-

Creative contribution to product and sales development.

发挥创造力，为酒店的产品及部门做出应有的贡献

-

Fulfills Customer Relationship Management responsibilities and sales goals

for defined customers through planned customer interviews.

仔细计划与客户的会面，对预定的客户实施客户关系管理，完成销售目标

-

During sales calls, carries out “cross selling” in accordance with corporate

and divisional guidelines.

在销售拜访的活动中，按照集团和亚太区的集团规定实施交叉销售

-

Monitors and reports on market and competition within own market segment.

在所负责的市场区域内，监视和报告市场及竞争者的情况

-

Active distribution of product information and creates awareness in the

markets and business segments or responsibility.

积极地传播产品信息，在负责的市场内营造饭店的知名度

-

Assists in planning and coordinating sales activities and events.

协助计划和配合销售活动

-

Assists in coordinating the development of all promotional material.

协助配合开发制作所有酒店促销材料

-

-

-

-

-

Leadership skills and knowledge of all tasks within the area of responsibility

Actively participates in achieving the departmental goals which contribute to

the Marketing Budget

积极参与可实现部门营销预算的活动

具备领导才能，了解所负责部门对各职位的任务要求

3. Profitability

收益

Maximizes up-selling opportunities whenever possible

抓住机会最大限度的促销酒店产品

Assists the Revenue Manager in the forecasting of rooms revenue for groups

segment

协助营收经完成团队客房收入预测管理

Develops increased room nights as well as Catering Revenue

增加酒店入住房晚间夜以及宴会收入

4. Guest Satisfaction

客人满意度

- Keeps updated with client relationships and overall business goals through

close communication with Sales, Catering and Events Team.

保持与客户良好关系，并与销售和宴会销售团队通过密切的沟通共同完成整业务目标

- Maintains close communication with the Corporate Sales Team in the

negotiation process of their accounts

密切的与公司销售团队保持沟通，与客户谈判，确保满足客人的需求

5. Employee satisfaction

员工满意度

-

To establish and maintain effective employee relations through prompt

response and helpful attitude

4

-

To develop and maintain close working relationship with staff at all levels

within Sales and Marketing Division

与本部门同事保持良好关系

-

Established good working relationship within the department and with other

departments

与本部门及其它部门同事建立并保持良好的工作关系

6. Human Resources

人力资源

-

-

-

Abides by The PuShang Hotel and Spa Employee Handbook.

遵守璞尚酒店员工守则

Abides by both the hotel and The PuShang Hotel and Spa policies and

procedures.

遵守璞尚酒店的政策及程序

Abides by the Code of Conduct.

遵守璞尚酒店的行为准则

7

.

Reports 报表

- To design easy-t-read format for various report as instructed by DOC/DOSM.

根据宴会销售总监/市场销售总监指示，可设计出各种报表简单易读的格式

8

.

Meetings

会议

-

Attends the pre-event meeting and post-event meeting as required, chaired

by Sales, Catering

and Events Team

按时参加有关宴会活动的会议

9.

Cost Control

成本控制

-

N/A

10.

Budget /Capex

预算、资本支出

-

N/A

11. Image Management

形象管理

-

Observe the hotel grooming standard

遵守酒店仪容仪表制度

-

Role model for all the staff

做所有员工榜样的职责

12

.

Environment Protection

环保职责

-

Cleanliness of the office

办公室清洁

13.

Energy Conservation

能源节约职责

-

N/A

14. Property Management

物业管理

-

Take personal responsibility for building condition

以维护酒店公共财产为己任

15. General Duties

其他职责

-

Carries out other tasks as directed by DOSM.

执行上级交给的其他任务

The above key areas, responsibilities and activities reflect the items considered

necessary to describe the principal functions of the job identified and shall not be

construed as a detailed description of all the work requirements that maybe

inherent in the job.

以上主要范围、职责及活动反映了本职工作必须具备的主要职能, 但不视为对该职位工作要求

所有细节的描述

5

SECTION FOUR 第四部分

PERSON SPECIFICATION 个人资历

CHARACTERISTICS

REQUIRED

要求

-

PHYSICAL

个体状况

Height/build; Age; Sex;

ESSENTIAL

必备

DESIRABLE

应备

Good Health

身体健康

Presentation; Speech;

Health

LANGUAGES

语言

- Excellent written and

spoken Mandarin &

English are a must.

必须具备良好的中，英文

读写能力

-

QUALIFICATIONS /

TRAINING

专业资格/培训

University Graduate

大学

WORK EXPERIENCE

工作经验

- Min 2-3 years

experience in similar

capacity with

international chain

hotels

在国际连锁饭店集团担任

类似的工作岗位，具有

2~3

年的经验

DISPOSITION

性格特征

- Good interpersonal &

communication skills

良好的人际交往和沟通技

巧

Leadership;

relationships;

Character; potential

- Ability to work

independently and as

a team

独立工作和团队工作的能

力

6

OTHERS

其他

- Knowledge in

Corporate, Travel

Industry, CI & M and

Catering sales.

了解商务旅游、旅游业国

际市场，会议旅游及餐饮

销售

- To operate OPERA

Sales and Catering

system and basic

office software in a

skillful manner.

掌握并具有互联网及其

它主要电脑软件方面的

知识，如

OPERA

销售

系统

-

Ability and

understanding of the

market and

competition.

能够掌握和理解市场和竞

争

-

Good computer skills

with minimum

requirement in use

of Microsoft

Windows, Microsoft

Office 07 or higher,

Internet and other

popular software.

良好的电脑技能，至少

会使用微软视窗操作系

统、微软办公室

07

或

更高版本、互联网及其

它的流行出版软件

7