2024年4月8日发(作者：康佳电视遥控器手机版下载)

酒店常用

Have you a reservation?您预定过了吗？

May I know your name and room number?您能告诉我您的名字与房间号吗？

Here is your room key.给您房间钥匙。

Please pay at the cashier's desk over there.请去那边帐台付款。

Are these your baggage?这些是您的行李吗？

1．早晨好。中午好。晚上好。 Good morning/afternoon/evening

2．欢迎您光临我们饭店。Welcome to our Hotel

3．旅游愉快吗？ Did you have a nice trip?

4．我是接待员/服务员。I am receptionist. (waiter／waitress)

5．需要我帮忙吗? What can l do for yon?

6．请稍等一会儿。Just a moment, please

7．很高兴为您服务。I am always at your service

8．希望您在这里住得愉快。I hope you will enjoy your stay with us here.

9．对不起，给您添麻烦。 I am very sorry to have caused you so much trouble

10.如果您需要什么帮助，请及时告诉我。 Just let me know if there is anything. I

can do for you

11．这边请。This way，please

12. 请走这边。Would you care to step this way，please?

13．不客气。 You are welcome／“Not at all／It“s my pleasure

14．为宾客服务是我们的荣幸。It’s our pleasure to serve our guests

15．您先请。请跟我来。 After you．Follow me ,please.

16．对不起，我马上就过来。 Excuse me，I will be with you in a minute.

17．能告诉我您的姓名吗? May l have your name?

18．对不起，让您久等了Sorry to have kept your waiting

19．您能填一下这张表吗? Would you please fill in this form?

20．您如何付账，是现金还是信用卡? How are you going to pay，in cash or by

credit card?

21．对不起，我能进来吗? Excuse me，may l come in?

22．一直往前走。向左转、向右转Go straight ahead．Turn left,turn right

23．您可以坐这部电梯到客房You may go to your room by this elevator

24．我马上为您查一下。 Let me have a cheek for you.

25．请坐。 Take a seat．please

26．我来为您指路。I’ll show you the way?

27．祝您旅途愉快。 Have a good trip

28．祝您生意兴隆。 I wish you a good business

29.欢迎您下次再来。 You are welcome to stay with us next time

30．希望再次为您服务。I am looking forward to serving you once again.

基本待客英语

（一）在正式的英语表现里，疑问基本句型可分为下列四种：

1. May I ~

2. Could you ~

3. Would you ~

4. Shall I ~?

只要理解这四种基本的句型，就可以处理大部分业务上的状况。

1．自己要做什么事时，就使用May I ~

May I have your name, please? 请问尊姓大名

May I have your check-out time, please? 请问您什么时候结帐离开？

May I see your passport, please? 请让我看一下您的护照好吗？

May I know your nationality, please? 请问您的国籍是什么？

2． 麻烦客人时，可使用Could you ~

Could you fill out the form, please? 请您填写这张表格好吗？

Could you write that down, please? 请您写下来好吗？

Could you draft the fax, please? 请您写下传真的草稿好吗？

Could you hold the line, please? 请不要挂电话好吗？

3． 询问客人的喜好或是做什么时，可使用Would you ~

Would you like tea or coffee? 请问您要喝茶还是咖啡？

Would you like to take a taxi? 请问您要搭计程车吗？

Would you mind sitting here? 请问您介意坐在这里吗？

** 只要在疑问词后加“Would you ~”，就可以提出大部分的询问。

When would you like to visit Kunshan? 请问您想要何时参观昆山？

When would you like to have lunch? 请问您想在哪里用餐？

What time would you like to eat? 请问您想何时用餐？

Who would you like to contact? 请问您想和谁联络？

Which kind of room would you prefer? 请问您喜欢哪一种房间？

How would you like to settle your bill? 请问您的账单如何处理？

How long would you like to stay? 请问您要逗留多久？

How many tickets would you like to buy? 请问您要买几张票？

4． 在提供建议协助、征求意见时，可使用Shall I ~ 或Would you like me to do ~?

Shall I draw the curtains? 请问需要我把窗帘拉上吗？

Shall I draw you a map? 请问要我为您画一张地图吗？

Shall I make the reservation for you? 请问要我为您安排预约吗？

（二）招呼语

Good morning. (用于中午以前)

Good afternoon. (用于中午至下午六点以前)

Good evening. (用于下午六点过后) 在这些招呼语的后面接句子，例如：

Good morning, sir. Are you checking-out? 早上好，先生，请问您要退房吗？

Good afternoon, sir. Welcome to LI JIA Hotel. 中午好，先生，欢迎光临丽嘉酒店

Good evening, Ms. May I help you? 晚上好，小姐，请问我能为您服务吗？

后面也可以接上自己酒店名称、部门名称，如：

Good morning, sir. This is the Front Desk. May I help you?

早上好，先生。这里是服务台，请问您需要服务吗？

（三）回答

1.一般性的回答

I see, sir. 我明白了，先生。

Certainly, sir. 好的，先生。

2.请对方再等一会儿

Just a moment, please. 请稍等。

Thank you for waiting. 您久等了，先生。

I am very sorry to have kept you waiting. 很抱歉让您久等了。

Could you wait a little longer, please? 请您稍候好吗？

3.要麻烦客人或是拒绝客人的要求时

拒绝客人时，不要一口回绝说“No.”，要委婉一些。

I am afraid I can’t do that. 不好意思，我恐怕没办法那样做。

Excuse me, sir. Please let me pass. 不好意思，先生，麻烦让我过一下。

4.道歉

如果是自己的错就说“I am sorry.”; 如果是公司的错，就说：“We are sorry.”。

I am very sorry for the delay. 很抱歉延误了时间

I am very sorry for the inconvenience. 很抱歉造成您的不便。

I would like to apologize for the mistake. 为这个错误我深致歉意。

5.客人对自己说“Thank you.”时回答

You are welcome. 不客气。

Thank you, sir. 谢谢您，先生。

Thank you very much. 非常感谢您。

6.交给客人某些东西时，可以说

Here you are. 您要的东西在这里。

Here is your room key. 这是您的房间钥匙。

Here it is. 这是您的东西。

7．当客人准备离开时，可以说：

Have a nice day. 祝您有美好的一天。

Please enjoy your stay 祝您住宿愉快。

We hope to see you again soon. 希望不久能再次见到您。

Thank you for staying with us. 谢谢光临。

8. 当客人的英语难以理解时

面对客人的疑问，不要只是一味地傻笑，或是一直说Yes, Yes.如果听不懂事，要向客

人提出疑问，或是先向对方说“Just a moment, please.”, 然后请求他人协助。

Pardon? 对不起？

Pardon me? 对不起？

I beg your pardon? 对不起请再说一遍好吗？

Could you repeat that, please? 请您重复一遍好吗？

9.当会话结束时

结束电话中的对话时，不可以简单说“bye-bye”,最好说：

Thank you for calling. 感谢您的来电。

You are welcome, sir. 先生，不客气。

We look forward to hearing from you. 我们静候您的佳音。

Please contact me if you have any further questions. 如果您有任何其他问题，请

和我联络。

柜台服务

B=行李服务员（Bellman）

C=服务员 (Clerk)

H=客房服务员（Housekeeping）

BC=领班（Bell Captain）

G=客人（Guest）

尊敬的朋友们！Distinguished/Honorable/Respected friends

阁下(多用于称呼大使) Your Excellency

我代表北京市政府欢迎各位朋友访问北京。On behalf of the Beijing Municipal

government, I wish to extend our warm welcome to the friends who have come to

visit Beijing.

对您的大力协助，我谨代表北京市政府表示衷心的感谢。On behalf of the Beijing

Municipal government, i wish to express our heartfelt thanks to you for your

gracious assistance.

在北京过得怎么样？How are you making out in Beijing?

我一定向他转达您的问候和邀请。I'll surely remember you and your invitation to

him.

欢迎美商来北京投资。American businessmen are welcome to make investment

in Beijing.

欢迎多提宝贵意见。Your valuable advice is most welcome.

不虚此行! It's a rewarding trip!

您的日程很紧,我们的会见是否就到此为止。As you have a tight schedule, I will not

take up more of your time.

请代我问候王先生。Please remember me to .

感谢光临！Thank you so much for coming.

欢迎再来！Hope you'll come again.

欢迎以后多来北京！Hope you'll visit Beijing more often.

请留步，不用送了！I will see myself out, please.

多保重！Take care!

祝您一路平安！Have a nice trip!

愿为您效劳！At your service!

为…举行宴会/宴请Host a dinner/banquet/luncheon in honor of …

欢迎宴会Welcome dinner

便宴Informal dinner

午宴(附有情况介绍或专题演讲等内容)Luncheon

便餐Light meal

工作午餐Working luncheon

自助餐 Buffet dinner/luncheon

答谢宴会Return dinner

告别宴会Farewell dinner

庆功宴Glee feast

招待会Reception

庆祝中华人民共和国成立四十五周年招待会Reception Celebrating the 45th

Anniversary of the Founding of the People's Republic of China

鸡尾酒会Cocktail party

茶话会Tea party

包餐/点餐Table d'hote/a la carte

上菜Serve a courst

您的位置在这里。Here is your seat.

请入席！Please have a seat.

欢聚一堂Enjoy this happy get-together

请随便！Please yourself at home./Please enjoy yourself.

请各位随意用餐。Help yourself please.

您喝点什么？What would you like to drink?

现在我提议，为了…和…之间的合作，为了…参议员的健康，干杯！At this point, I

propose a toast: to the cooperation between … And … , to the health of

Senator…, cheers!

最后，我借主人的酒，提议为…干杯！Lastly, taking up this glass of fine wine, I

propose a toast to …

请各位举杯并同我一起为所有在座的朋友们的健康干杯！I'd ask you to raise your

glass and join me in a toast ot the health of all our friends present here.

敬您一杯！Here's to you!

祝你健康！To your health!

我要为此干杯！I'll drink to that!

随量！Whatever you like!

我失陪一会儿！Excuse me for a minute.

菜不好，请多多包涵！Hope you enjoy yourself.

女士们先生们，欢迎各位光临，演出很快就要开始了，请尽快就坐。Ladies and

gentlemen, good evening. The concert/show would start soon. Please get yourself

seated. Thank you.

招待会现在开始。The reception will now begin.

全体起立，奏国歌！All rise please. For the al Anthem!

出席今天招待会的贵宾有…The distinguished guests paarticipating the reception

are …

现在请…讲话I have the honour to call upon …

开幕式现在结束。This concludes the opening ceremony.

隆重庆祝Grand celebration

庆祝成立…一周年Celebrating the 1st Anniversary of the Establishment of …

热烈祝贺第一届…锦标赛Hail the first FIFA of …

值此节日之际致以节日的祝贺！On the occasion of the season, I would like to

extend season's greetings.

祝您工作顺利、事业成功、身体健康、家庭幸福！Wish you the very best of luck in

your job, every success in your future endeavours, good health and a happy

family!

衷心祝贺您当选…Hearty congratulations on your recent election as …

举行会议/研讨会/大会/座谈会/学术报告会Hold

meeting/seminar/conference/forum/symposium

赞助人/主办人/承办人/协办人Patron/sponsor/organizer/co-organizer

举行谈判Enter into negotiation

交涉Make representations with sb. On sth./deal with sb.

事物性会谈Talks at working level

对口会谈Counterpart talks

议程项目Items on the agenda

主题Theme

议题Topic for discussion

a

双方商定的议程Schedule mutually agreed upon

开幕会议 Opening session

全体会议Plenary session

开场白Introduction

情况介绍Presentation

小组讨论Panel discussion

同有关单位磋商Hold consultations with the organizations concerned

一轮会谈One round of talks

决议Resolution

谅解备忘录Memorandum of understanding

现在开会。I declare the meeting open.

请…发言。I invite the representative of …To take the floor.

下面我给各位简要介绍一下北京的经济情况Now I would like to give you a brief

overview of Beijing's economy.

我的介绍完了，谢谢！That's all for my presentation. thank you.

我先说这么多。So much for my remarks for now.

我要说的就是这些。That's all for what I want to say.

您看是先谈原则问题呢，还是先谈具体问题？I wonder if you would like to start

with matters of principle or specific issues?

让我先谈一个问题。If you agree(With your permission), let me start with one

issue

在谈那个问题之前我想对您刚才讲的话谈点看法。Before we turn to that issue, I

wish to make a few comments/remarks on your presentation.

您对此事怎么看呢？I wish to benefit from your views on this matter./ What is

your view on this matter?/ How do you see this matter?

我提议休会十分钟。I propose a ten-minute break.

我想接着刚才的问题讲下去。I will pick up where we left off just now.

对不起，我插一句。Sorry for the interruption but

当然可以！By all means.

怎么都行！Whatever you say.

我没有异议。I have no objection.

我方对这个问题有异议。We take exception to this question.

我们高兴地看到…We note with pleasure that …

这个日期贵方觉得合适吗？I wonder if this date would be suitable for you?

不知你们上午谈的怎样？I wonder how the meeting went this morning?

我方很希望 贵方能尽早给予肯定的答复。We would greatly appreciate it if you

could give us your favourable and prompt commitment as soon as possible.

请你们务必在8月1日前提出意向书。You are kindly requested to submit the

letter of intent on the date no later than 1st August.

纠缠这个问题。Entangle this issue.

提倡节约Advocate/uphold thriftiness

为了国家的繁荣For the sake of national property

经受了时间考验的友谊给我留下了很深的印象。The time-tested friendship leave

me a deep impression.

切注视Keep close watch on

促进密切合作Spur/promote intensive cooperation

久仰！

I've heard so much about you.

好久不见了！

Long time no see.

辛苦了！

You've had a long day. You've had a long flight.

尊敬的朋友们！

Distinguished/Honorable/Respected friends

阁下(多用于称呼大使)

Your Excellency

我代表北京市政府欢迎各位朋友访问北京。

On behalf of the Beijing Municipal government, I wish to extend our warm

welcome to the friends who have come to visit Beijing.

对您的大力协助，我谨代表北京市政府表示衷心的感谢。

On behalf of the Beijing Municipal government, i wish to express our

heartfelt thanks to you for your gracious assistance.

在北京过得怎么样？How are you making out in Beijing?

我一定向他转达您的问候和邀请。

I'll surely remember you and your invitation to him.

欢迎美商来北京投资。

American businessmen are welcome to make investment in Beijing.

欢迎多提宝贵意见。

Your valuable advice is most welcome.

不虚此行!

It's a rewarding trip!

您的日程很紧,我们的会见是否就到此为止。

As you have a tight schedule, I will not take up more of your time.

请代我问候王先生。

Please remember me to .

感谢光临！

Thank you so much for coming.

欢迎再来！

Hope you'll come again.

欢迎以后多来北京！

Hope you'll visit Beijing more often.

请留步，不用送了！

I will see myself out, please.

多保重！

Take care!

祝您一路平安！

Have a nice trip!

愿为您效劳！

At your service!

为…举行宴会/宴请

Host a dinner/banquet/luncheon in honor of …

欢迎宴会

Welcome dinner

便宴

Informal dinner

午宴(附有情况介绍或专题演讲等内容)

Luncheon

便餐

Light meal

工作午餐

Working luncheon

自助餐

Buffet dinner/luncheon

答谢宴会

Return dinner

告别宴会

Farewell dinner

Glee feast

招待会

Reception

庆祝中华人民共和国成立四十五周年招待会

Reception Celebrating the 45th Anniversary of the Founding of the

People's Republic of China

鸡尾酒会

Cocktail party

茶话会

Tea party

包餐/点餐

Table d'hote/a la carte

上菜

Serve a courst

您的位置在这里。

Here is your seat.

请入席！

Please have a seat.

欢聚一堂

Enjoy this happy get-together

请随便！

Please yourself at home.

Please enjoy yourself.

请各位随意用餐。

Help yourself please.

您喝点什么？

What would you like to drink?

现在我提议，为了…和…之间的合作，为了…参议员的健康，干杯！

At this point, I propose a toast: to the cooperation between … And … , to

the health of Senator…, cheers!

最后，我借主人的酒，提议为…干杯！

Lastly, taking up this glass of fine wine, I propose a toast to …

请各位举杯并同我一起为所有在座的朋友们的健康干杯！

I'd ask you to raise your glass and join me in a toast ot the health of all our

friends present here.

敬您一杯！

Here's to you!

祝你健康！

To your health!

我要为此干杯！

I'll drink to that!

随量！

Whatever you like!

我失陪一会儿！

Excuse me for a minute.

菜不好，请多多包涵！

Hope you enjoy yourself.

女士们先生们，欢迎各位光临，演出很快就要开始了，请尽快就坐。

Ladies and gentlemen, good evening. The concert/show would start soon.

Please get yourself seated. Thank you.

招待会现在开始。

The reception will now begin.

全体起立，奏国歌！

All rise please. For the al Anthem!

出席今天招待会的贵宾有…

The distinguished guests paarticipating the reception are …

现在请…讲话

I have the honour to call upon …

开幕式现在结束。

This concludes the opening ceremony.

隆重庆祝

Grand celebration

庆祝成立…一周年

Celebrating the 1st Anniversary of the Establishment of …

热烈祝贺第一届…锦标赛

Hail the first FIFA of …

值此节日之际致以节日的祝贺！

On the occasion of the season, I would like to extend season's greetings.

祝您工作顺利、事业成功、身体健康、家庭幸福！

Wish you the very best of luck in your job, every success in your future

endeavours, good health and a happy family!

衷心祝贺您当选…

Hearty congratulations on your recent election as …

举行会议/研讨会/大会/座谈会/学术报告会

Hold a meeting/seminar/conference/forum/symposium

赞助人/主办人/承办人/协办人

Patron/sponsor/organizer/co-organizer

举行谈判

常用酒店英语词汇大全如下：

Restaurant 酒店里面的称为餐厅，酒店外的可以叫饭馆或者餐馆都可以

B&B 家庭式酒店

Boutique hotel 精品酒店

Resort 度假村

King-size 特大号床

Queen-size 大号床

Twin beds 双床房

Single bed 单床房

Double room 双人间

Single room 单人间

Suite 套房

Studio suite 公寓套房

Adjoining room 相邻房

Connecting room 连通房

Executive Floor 行政楼层

Bellboy 行李员

Concierge 礼宾

Receptionist 前台接待

Reception/Front desk 前台

Coach 旅游大巴

Reservation 预订(不是预定)

Doorman 门房 门童

Housekeeping staff 客房清洁人员

Room service 客房服务，有时特指客房送餐服务

Ground 花园

Tip 小费

Service charge 服务费

Turn down 开夜床服务(指的是傍晚的时候再次整理房间，使客人晚上睡的舒服)

Executive room 商务房

Shuttle bus 班车

Do Not Disturb Sign /DND sign请勿打扰牌

Please Make Up sign /PMU sign 请收拾房间牌

check-out 退房

check-in 登记入住

lobby 大堂

Owner response: 业主回复

Porter门房

Hotel Concierge酒店礼宾部

Procurement Manager; Purchasing Manager采购部经理

Food & Beverage Manager; Catering Manager餐饮部经理

Table Hostess餐桌女服务员

Kitchen Hand; Kitchen Help;

Kitchen Worker厨工

Cook; Chef厨师

Head Chef厨师长

Cook炊事员

Assistant Manager大堂副理

Lobby Manager大堂经理

Tourist Guide导游

Sauce Cook调味汁厨师

Restaurant Manager饭店经理

Rooms Division Manager房务部经理

Second Chef副厨师长

Second Waiter副领班

Trainee Manager见习经理

Receptionist接待员

Bar Operative酒吧服务员

Hotel Accountant酒店会计

Chief Accountant; Financial Controller酒店主管会计;财务总监

Housekeeping Manager客房部经理

Executive Housekeeper; Head Housekeeper客房部主管

Chambermaid客房女服务员

Head Waiter ;Captain领班

Floor Attendant楼层服务员

Travel Agent 旅游中介

Doorman门童

Pantryman配餐员

Front Desk Manager前台经理

Front Office Supervisor前台领班

Front Office Manager前厅经理

Assistant Front Office Manager前厅副理

Cleaner清洁工

Food Checker食品检验员

Vegetable Cook蔬菜厨师

Materials Manager物料经理

Western-Style Restaurant Manager西餐部经理

Executive Assistant Manager行政副经理

Assistant Banquet Manager宴会部副经理

Banquet Manager宴会部经理

Night Manager夜班经理

Hotel Greeter迎宾员

Reservation Manager预订部经理

Chinese-Style Restaurant Manager中餐部经理

Resident Manager驻店经理

Front Clerk; Reception Clerk总台接待员

酒店岗位：

客房预定 room reservation

客 满 fully booked

房间种类 types of rooms

双 人 房 double room

标 准 房 standard room

双 床 房 twin room

高 级 房 superior room

豪 华 房 deluxe room

商 务 房 executive room

套 房 suite

普通套房 junior room

高级套房 senior suite

总统套房 Presidential suite

朝南的房间 a room facing south

公寓套房 studio room

连 通 房 connecting room

相 邻 房 adjoining room

没有按预定抵店 no show

确 认 信 letter of confirmation

服 务 费 service charge

额外费用 extra charge

班 车 shuttle bus

全 价 full price

折 扣 价 discounted price

标 准 价 rack rate

优 惠 价 special price

免 费 complimentary rate

特大号床 king-size bed

大 号 床 queen-size bed

推 迟 postpone

空 房 Vacancy/vacant room

取消 cancel/cancellation

更改 change

预定 book/reserve

自动门 automatic door

登记入住 check in

结帐 check out

一件行李 a piece of baggage/luggage

背包 shoulder bag

纸箱 cardboard box

手提箱 briefcase

汽车行李箱 luggage trunk

送行李 send up

填写 fill out

名牌 name tag

夜床服务 turn – down service

打扫房间 make up

稍稍整理 tidy up

洗衣项目 laundry items

加快服务 express service

核对 check

包间 private room

菜单 menu

套餐 set menu

定满了 fully booked

租 rent

计划表 schedule

推举 recommend

酒店内设施

adapter 连接器

brief ease 公文包

out of order 坏了

coupon奖券

Food Mall 食品街

Ancient Culture Street古文化街

fire sprinkler 灭火喷淋

coat hanger 大衣架 pillow 枕头

heating control 加热控制

ice tongs 冰夹 chair 椅子

bedside table 床头桌

ceiling light 顶灯

luggage stand 行李架

swimming bag游泳袋

power socket 电源插座

note pad 记事簿

shoe basket鞋篮

ice bucket 冰桶

security latch安全门

dry cleaning docket 干洗单

breakfast menu 早餐菜单

light switch 灯开关

air conditioner vent 空调排风口

pillow case枕套

coffee table 咖啡桌

wall paper 壁纸

hair dryer 吹风机

standing lamp 地灯

valet stand 衣物架

switch 开关

desk chair (与书桌配套的)椅子

laundry docket 洗衣单

Do Not Disturb Sign 请勿打扰牌 DND sign请勿打扰牌

chest of drawers 带抽屉的柜厨

sheer curtains 纱窗帘

desk lamp 台灯

television cabinet 电视柜

single bed 单人床 double bed 双人床 desk书桌

dusting 去尘

toilet brush 马桶刷子

refuse bag 废物袋

mopping 拖地

scrub 檫洗

dustpan and brush 簸箕和刷子

detergent 清洁剂

vacuum cleaner 吸尘器

mop 拖把

shampoo 洗发水

soap 香皂

bath foam 浴液

sewing kit 针线盒

moisturizer 润肤露

shower cap 浴帽

shoehorn鞋拔

shoe shine檫皮鞋

Bedside lamp 床头灯

smoke detector 烟感器

wardrobe 衣柜

television guide电视指南

Please Make Up sign 请收拾房间牌 PMU sign 请收拾房间牌

slippers拖鞋 drapes 布帘

ceiling屋顶

Laundry docket 洗衣单

window sill 窗台

shopping bag 购物袋

bookshelf 书架

ground floor (英)底，层，一楼

cabinet 橱柜

switch 开关

Venetian blind 百叶窗帘

curtain 窗帘

wastebasket 字纸篓

tea trolley 活动茶几

night table 床头柜

first floor (英)二楼，(美)一楼

folding screen 屏风

hanger 挂钩

plug 插头

wall plate 壁上挂盘

Chinese painting 国画

elevator, lift 电梯

drawer 抽屉

second floor (英)三楼，(美)二楼

spring 弹簧

cushion 靠垫，垫子

socket 插座，插口

sitting room 起居室

voltage 电压

floor 楼层，地板

carpentry (总称)木器

tea table 茶几

bedclothes 床上用品

quilt 被子

mattress 床垫

thermos 热水瓶

transformer 变压器

酒店前台用语：

market price 市价

cashiers desk 兑换处

coin 硬币

accounting desk 帐务处

check-out time 退房时间

voucher 证件

price list 价目表

check, cheque 支票

sign (动)签字

interest 利息

form 表格

reservation 预订

reception desk 接待处

tip 小费

reservation desk 预订处

luggage office 行李房

spare (形)多余的

postpone (动)延期

cancel (动)取消

travelers cheque 旅行支票

pay (动)付款

fill (动)填写 administration 管理、经营

note 纸币

registration desk 入宿登记处

lobby 前厅

luggage rack 行李架

visit card 名片

identification card 身份证

rate of exchange 兑换率

conversion rate 换算率

charge (动)收费

bill 帐单

change money 换钱

procedure 手续、程序

information desk 问询处

luggage label 行李标签

overbooking 超额订房

reasonable (形)合理的

cash (动)兑换

keep (动)保留、保存

bank draft 汇票

accept (动)接受

procedure fee 手续费

fill in the form 填表

酒店的种类：

Designed hotel 设计酒店

boutique hotel 精品酒店

certified hotel for tourism 旅游定点旅馆

family hotel 家庭旅馆

B&B: 经济型酒店

resort hotel 度假区酒店

酒店部门：

电脑部E.D.P.

市场营销部sales & Marketing Division

销售部Sales Department

公关部Public Relation Department

预订部Reservation Department

客务部Room Division

前厅部Front Office Department

管家部Housekeeping Department

餐饮部Food & Beverage Department

康乐部Recreation and Entertainment Department

工程部Engineering Department

保安部Security Department

行政部Rear-Service Department

商场部Shopping Arcade

其他：

Oriental Plaza: 东方新天地

Forbidden city:故宫

High-speed wireless internet: 高速无线上网

Owner response: 业主回复

Expatriates/ expats:外籍人士/外籍员工

F&B:餐饮

Mansion/ service-apartment:酒店式公寓

English tea:英式红茶/英式下午茶

CTS:中国旅行社

Prepaid cell: 预付型手机

Toiletries: 洗漱用品

Morning call 唤醒服务